Jensen Flanary
Vancouver,WA
Summary
Attentive hard working employee knowledgeable and dedicated to customer service. Handles different facets of operations with detail-oriented and professional approach. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Customer Service Desk Associate
Home Depot
08.2024 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Set up many orders for customers and made sure they were fulfilled on time and ready for customer to pick up.
Deliveries Associate
Home Depot
06.2022 - Current
- Managed timely delivery of packages, ensuring customer satisfaction and adherence to schedules.
- Coordinated with team members to optimize time spent getting deliveries fulfilled.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Maintained accurate records of deliveries and inventory.
- Company certified to operate forklift, Reach, Ballymore and portable loading dock.
Cashier/Lot Attendant
Home Depot
09.2019 - Current
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Provided assistance to other departments for customers during busy or understaffed times.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Provided customer service and information, answered questions and gave directions.
Handyman Assistant
Doug Kerslake
06.2019 - 08.2019
- Operated hand and power tools to complete repairs.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
Front Desk Associate
International Fitness
09.2018 - 03.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Verified and collected client payments.
Education
Architectural Drafting Technology
Portland Community College
Portland, ORArchitectural Drafting Technology
Lane Community College
Eugene, ORArchitectural Drafting Technology
Clark College
Vancouver, WASkills
- Vehicle operation
- Team-oriented
- Merchandise restocking
- Customer assistance
- Cash register operation
- Safety protocols
- Policy compliance
- Flexible
- Friendly, positive attitude
- Complaint handling
- Active learning
- Escalation management
Timeline
Customer Service Desk Associate
Home Depot
08.2024 - Current
Deliveries Associate
Home Depot
06.2022 - Current
Cashier/Lot Attendant
Home Depot
09.2019 - Current
Handyman Assistant
Doug Kerslake
06.2019 - 08.2019
Front Desk Associate
International Fitness
09.2018 - 03.2019
Architectural Drafting Technology
Clark College
Architectural Drafting Technology
Portland Community College
Architectural Drafting Technology
Lane Community College