Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Caroline Hawkshaw

Evergreen Park,IL

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Personable and motivated to maintain customer satisfaction and contribute to company success.

Overview

5
years of professional experience

Work History

Jewel-Osco
Oak Lawn, IL

Customer Service Desk Associate
06.2020 - Current

Job overview

  • 5 years of experience maintaining professionalism utilizing team-building and interpersonal skills in a fast-paced, customer-focused retail environment
  • Responsible for customer satisfaction, administrative tasks, product knowledge, and cash handling
  • Increase performance by monitoring team member productivity and providing feedback
  • Respond to both staff and customer requests, offering excellent support and tailored recommendations to address needs

Marty's Bar
Charleston, IL

Bartender
01.2022 - 07.2023

Job overview

  • Enthusiastic bartender quick to serve, and provide guests with a memorable experience while ensuring a clean, safe environment
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties, prepared cash drawers for incoming shifts, maintained inventory, and responsible for training new team members
  • Kept bar clean and well-stocked to meet customer needs
  • Obtained Basset License

County Market
Charleston, IL

Cashier
08.2021 - 01.2022

Job overview

  • Reliable cashier committed to providing customer satisfaction through superior customer service
  • Performed product scanning and processing of customer's orders in an accurate, efficient, and prompt manner
  • Assisted with training and mentoring new cashiers
  • Engaged and developed strong customer relationships to maintain customer satisfaction and loyalty.

Eastern Illinois University Bursar's Office
Charleston, IL

Federal Work Study
08.2019 - 05.2021

Job overview

  • Provided administrative support
  • Organized and maintained files
  • Assisted with managing and mailing monthly statements
  • Additional tasks as assigned.

Jewel-Osco
Oak Lawn, IL

Cashier
06.2018 - 06.2020

Job overview

  • Hardworking cashier acknowledged for providing customers with quick, friendly service and accuracy in handling transactions
  • Operated a cash register and accurately processed payments
  • Maintained a clean and orderly checkout area by mopping the floor, emptying trash can, and wiping down surfaces
  • Provided assistance to other departments as needed.

Education

Eastern Illinois University

Bachelor of Arts in Sociology & Criminology (minor: Pre-Law)
05.2023

University Overview

  • Spring 2023 - Dean's List
  • Additional Coursework in Logical and Critical Reasoning, Research Methods for Collecting Social Data, Statistical Analysis of Social Data
  • Participated in hall council, 2019-2020
  • Member of National Residence Hall Honorary (Residence Hall Honors Society), 2020
  • Member of Order of Omega Greek Honors Society, 2021-2023
  • Member of Sigma Kappa Gamma Mu, 2019-2023. Positions held: Vice President of Finance, 2020-2021, Vice President of Standards and Values, 2021-2022, Recruiting Counselor, 2021

Skills

  • Customer Service and Assistance
  • Effective Communication Skills and Strategies
  • High-Volume Environments
  • Staff Support and Team Training
  • Administrative and Office Support
  • POS Inventory System Operation, Aloha POS
  • Microsoft 365
  • Social Media (X, Instagram, Facebook, TikTok, VSCO)

Timeline

Bartender
Marty's Bar
01.2022 - 07.2023
Cashier
County Market
08.2021 - 01.2022
Customer Service Desk Associate
Jewel-Osco
06.2020 - Current
Federal Work Study
Eastern Illinois University Bursar's Office
08.2019 - 05.2021
Cashier
Jewel-Osco
06.2018 - 06.2020
Eastern Illinois University
Bachelor of Arts in Sociology & Criminology (minor: Pre-Law)

Similar Profiles

CREATE PROFILE
Caroline Hawkshaw