DaRenda Bush
Retired Teacher/Customer Service
Plano
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
39
39
years of professional experience
Work History
Customer Service Desk Associate
Walmart
Princeton, TX
11.2017 - 12.2022
- Provided positive customer service to all customers by handling their service desk needs in a timely manner. These services included returns, bill payments, check cashing, money orders, money transfers, and loading/unloading money on cards.
- Maintained a clean and safe environment by keeping return baskets sorted and ready to be worked.
- Provided back-up for cashiers breaks whenever needed.
- Disposed of both grocery and general merchandise claims on a routine basis.
Substitute Teacher
Blue Ridge ISD
Blue Ridge, TX
08.2018 - 11.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Christmas Decorator
Year Round Christmas Lights
Plano, TX
10.2017 - 11.2017
- Prepared wreaths and lights for customers to their specifications.
- Decorated trees for public displays.
Elementary Teacher
Allison ISD, Farmersville ISD, And Blue Ridge ISD
Allison, TX; Farmersville, TX; Blue Ridge, TX
08.1995 - 05.2017
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Performed all required extra duties including after school tutoring,
- Maintained class records required by the district including grades, testing data, and anecdotal notes on tutoring.
- Attended staff meetings, staff developments, and conferences to improve teaching methods, classroom management skills and to enrich student lives.
- Built positive relationships with parents to involve families in educational process.
New Birth Clerk
Oklahoma State Department Of Health
Oklahoma City, OK
05.1990 - 07.1992
- Managed multiple projects simultaneously using organizational and analytical skills.
- Monitored all new birth certificates submitted for errors in compliance with state guidelines.
- Corresponded by phone and letter with hospitals and other state agencies regarding errors and requirements.
- Certified and registered all properly submitted birth certificates.
Travel Agent/Reservationist
Sombrero Tours
Dallas, TX
04.1986 - 05.1990
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Mail Order Clerk
Scott's Feed & Pet Supply
Waurika, OK
05.1981 - 01.1986
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Education
Bachelor of Science - Elementary Education
Cameron University
Lawton, OK05.1995
No Degree - Travel Agent Certificate
SST Travel School
Irving, TX04.1986
Skills
- Customer Service and Assistance
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Service Desk Team Management
- Order and Refund Processing
- Accounts Payable and Accounts Receivable
- Data Entry and Maintenance
- Policy and Procedure Adherence
- Excellent Attention to Detail
- Office Supplies and Inventory
- Document and Records Management
- Communications Strategies
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Invoice Preparation and Processing
- Cultural Awareness
- Cash Register Operations
- Billing Adjustments and Refunds
- Patient and Empathetic
- Operational Efficiency
- Effective Customer Communication
- Understanding Customer Needs
Timeline
Substitute Teacher
Blue Ridge ISD
08.2018 - 11.2019
Customer Service Desk Associate
Walmart
11.2017 - 12.2022
Christmas Decorator
Year Round Christmas Lights
10.2017 - 11.2017
Elementary Teacher
Allison ISD, Farmersville ISD, And Blue Ridge ISD
08.1995 - 05.2017
New Birth Clerk
Oklahoma State Department Of Health
05.1990 - 07.1992
Travel Agent/Reservationist
Sombrero Tours
04.1986 - 05.1990
Mail Order Clerk
Scott's Feed & Pet Supply
05.1981 - 01.1986
Bachelor of Science - Elementary Education
Cameron University
No Degree - Travel Agent Certificate
SST Travel School