Allie Farrar
East Providence,RI
Summary
Resourceful Customer Service Desk Associate known for productive and efficient task completion. Possess specialized skills in conflict resolution, customer communication, and sales reports. Excels in empathy, listening, and problem-solving to enhance customer satisfaction and build loyal relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Desk Associate
Brigido's Fresh Market
North Scituate, RI
03.2021 - Current
- Managed and assigned tasks to cashiers to ensure that the customer service department ran efficiently.
- Counted and balanced cash drawers and safe.
- Created cash and check deposits daily.
- Created department/store sales and payment tender reports on Microsoft Excel spreadsheets for the company's accounting team.
- Cashed employee and customer payroll checks.
- Sold and cashed lottery online/instant tickets.
- Addressed and resolved customer complaints, concerns, or issues to the best of my ability.
- Handled product returns and exchanges, ensuring that the process was smooth and efficient for the customers.
- Answered incoming calls to assist with customers questions, concerns, complaints, or seeking information about products and services offered by the company.
- Redirecting calls from customers or vendors to specific departments of the store if needed.
- Maintained product knowledge to effectively assist customers with their questions or concerns.
Manager
McDonald's
Smithfield, RI
08.2014 - 03.2021
- Managed and assigned tasks to crew members to ensure the store ran efficiently.
- Followed and enforced health and safety procedures.
- Counted and balanced cash drawers and safe.
- Created cash deposits daily.
- Opened and closed point of sale system daily.
- Trained crew members and fellow managers.
- Answered incoming calls to assist customers with any questions, concerns, or complaints.
- Addressed and resolved customer complaints, concerns, or issues to the best of my ability.
Education
Some College (No Degree) - General Studies
Community College of Rhode Island
Lincoln, RI05-2018
High School Diploma -
Scituate High School
Scituate, RI06.2016
Skills
- Customer Service and Assistance
- Complaint Handling and Resolution
- Effective Customer Communication
- Service Desk Team Management
Timeline
Customer Service Desk Associate
Brigido's Fresh Market
03.2021 - Current
Manager
McDonald's
08.2014 - 03.2021
Some College (No Degree) - General Studies
Community College of Rhode Island
High School Diploma -
Scituate High School