Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Hi, I’m
ANDREA NELSON
Wilmington,DE
Summary
Overview
17
years of professional experience
1
Certification
Work History
The DoubleTree by Hilton - Wilmington Legal District
Senior Night Auditor
08.2024 - Current
Job overview
- Led a team of auditors at a 217 room property to streamline the receipt verification process, reducing errors by 40% and increasing operational efficiency.
- Conducted comprehensive training for new audit, resulting in a 50% reduction in onboarding time for new front office staff.
- Audited nightly financial transactions ensuring accuracy and compliance with hotel policies.
HOTEL DU PONT
Night Auditor
04.2022 - 05.2024
Job overview
- Performed nightly audits and maintained financial records, identifying and fixing any discrepancies in daily logs, which decreased financial losses.
- Created and distributed daily management reports.
- Assisted in the training of new staff, decreasing average learning curve by two weeks and increasing work team's effectiveness.
Jeff Broome
Administrative Coordinator
12.2018 - 12.2024
Job overview
- Oversaw calendar management for executives, prioritizing appointments based on urgency and importance.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Wingate by Wyndham
Hotel Night Auditor
10.2017 - 10.2018
Job overview
- Conducted nightly audits to ensure financial data integrity.
- Managed reservation systems during off-peak hours, providing high-quality customer service that drove repeat business by 25%.
- Managed nightly audit processes, ensuring accuracy in financial reporting and cash handling.
Atlantic City Board of Education
Substitute Teacher
12.2008 - 12.2018
Job overview
- Delivered engaging lessons in diverse subjects, fostering student participation and understanding.
- Managed classroom behavior effectively, implementing strategies to maintain a positive learning environment.
Skills
- Night Audit
- Customer Retention
- OnQ
- Financial Auditing
- Opera
- Accounting
- Microsoft Excel
- Microsoft Word
- Conflict Resolutions
- Collaborative
- PEP
- Receipt verification
- Operational efficiency
- Staff training
Accomplishments
Accomplishments
- Error Reduction Lead: Initiated a process that decreased financial errors by 40% at The DoubleTree by Hilton in Downtown Wilmington's - Legal District.
- Customer Satisfaction Excellence: Achieved a 98% positive customer feedback rate through dedicated guest service during the night shift.
- Training Development: Developed and implemented a comprehensive training program for new audit trainees at the DoubleTree by Hilton to ensure accuracy on the reports given to admin and owners.
Certification
- RYT - 200: Received certification from Grace & Glory Yoga to become a registered yoga teacher with emphasis on mindfulness and meditation.
- Personal Mastery Leadership Training: Completed a 3-day intensive workshop on personal mastery from Klemmer Coaching Academy.
LANGUAGES
English: Native
Spanish: Intermediate
Interests
- Supporting STEM education initiatives and mentorship programs
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Music
- Gym Workouts
- Advocacy Campaigns
Timeline
Senior Night Auditor
The DoubleTree by Hilton - Wilmington Legal District
08.2024 - Current
Night Auditor
HOTEL DU PONT
04.2022 - 05.2024
Administrative Coordinator
Jeff Broome
12.2018 - 12.2024
Hotel Night Auditor
Wingate by Wyndham
10.2017 - 10.2018
Substitute Teacher
Atlantic City Board of Education
12.2008 - 12.2018