Sunoryalex Lopez
Tampa,USA
Summary
I am a very detailed-oriented individual looking to start a career with a company that allows me to have personal growth. I am a seasoned customer service specialist with experience in lead generation, customer relationship development, and sales. I will bring dedication, organization, and motivation to the team that will achieve company goals. My customer focused mindset that I bring to the team will make you proud of your decision to employ me at your place of business.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Night Auditor
AC Clearwater
Clearwater, FL
02.2026 - Current
- Managed nightly audits of financial transactions and guest accounts.
- Trained new staff on nightly procedures and customer service expectations effectively.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Patient Service Representative
Great Expresions Dental Centers
Tampa, Florida
09.2024 - Current
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Assisted patients with insurance verification and benefit explanations.
- Managed patient scheduling and appointment confirmations for dental services.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Registered patients by verifying records to update computer system and patient charts.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Font Desk Agent/ Night Auditor
Hilton World Wide Hotels
Tampa, FL
01.2019 - 06.2025
- Register & process guests and their assigned rooms.
- Accommodate guest requests.
- Up selling guest rooms and promoting hotel services.
- Handling cash payments.
- Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
- Verifies assets and liabilities by comparing items to documentation.
- Completes audit work papers by documenting audit-tests and findings.
- Trained new staff on customer service standards and hotel policies.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Handled billing inquiries and processed transactions accurately at front desk.
Bilingual Dental receptionist/Dental Assistant
Orta Oral Surgery
Tampa, FL
01.2023 - 02.2025
- Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments.
- Oversaw the master calendar and scheduled appointments for 6 providers according to optimal patient loads and clinician availability.
- Dentrix was used to digitize and organize over 100 medical records.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow ups and other appointments.
- Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
- Assisted providers by coordinating all administrative operations in an outpatient medical office.
- Improved bill payment timeliness by developing flexible payment plans for patients.
- Completed and filed financial documentation for accounting purposes.
- Kept track of office supplies by checking inventory and ordering new supplies as needed.
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
Dental Assistant/ Receptionist
Sunoryalex Lopez
Tampa, FL
01.2019 - 01.2023
- Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments.
- Oversaw the master calendar and scheduled appointments for 6 providers according to optimal patient loads and clinician availability.
- Dentrix was used to digitize and organize over 100 medical records.
- Organized paperwork such as charts and reports for office and patient needs.
- Frequently double-checked patient histories and current information while scheduling follow ups and other appointments.
- Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
- Assisted providers by coordinating all administrative operations in an outpatient medical office.
- Improved bill payment timeliness by developing flexible payment plans for patients.
- Completed and filed financial documentation for accounting purposes.
- Kept track of office supplies by checking inventory and ordering new supplies as needed.
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
Customer Representative
T-Mobile
Tampa, FL
06.2011 - 06.2014
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Kept track of every interaction for training, reporting, and auditing purposes.
Education
Medical Billing & Coding -
DeVry University
Orlando, FL08-2024
Dental Assistant -
Concorde Career Institute
Tampa, FL05-2020
High School Diploma -
Penn Foster High School
Scranton, PA05-2007
Skills
- High-energy attitude
- Creative problem
- Active listening
- Reliable multi-tasker
- Invoice processing
- Medical terminology
- Inventory control
- Record keeping
- Critical thinking
- Accounts Receivable
- Dependable
- Credit card
- Flexible scheduling
- Quality assurance
- MS Office proficient
- Reconciliation
- Data entry
- Excellent
- Proofreading
- Report preparation
- Data collection
- Detail-oriented
- Solving
- Knowledge
- Microsoft Word
- Money handling
- Banking and financial
- Night audit
- Financial reporting
- Revenue management
- Hospitality operations
- Cash handling
- Customer account management
- Staff training
- Problem solving
- Night audit reports
- Auditing techniques
- Front desk operations
- Audit reporting
- Finance
- Balancing transactions
- Room inventory
Certification
- Radiation Health & Safety Certification
- First Aid Certification
- Radiology Certification
- CPR Certification
- Medical Billing Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Night Auditor
AC Clearwater
02.2026 - Current
Patient Service Representative
Great Expresions Dental Centers
09.2024 - Current
Bilingual Dental receptionist/Dental Assistant
Orta Oral Surgery
01.2023 - 02.2025
Font Desk Agent/ Night Auditor
Hilton World Wide Hotels
01.2019 - 06.2025
Dental Assistant/ Receptionist
Sunoryalex Lopez
01.2019 - 01.2023
Customer Representative
T-Mobile
06.2011 - 06.2014
Medical Billing & Coding -
DeVry University
Dental Assistant -
Concorde Career Institute
High School Diploma -
Penn Foster High School