Galen Macias
Palm Springs,CA
Summary
Dedicated Night Auditor with a strong focus on customer service and problem-solving. Proven ability to streamline service processes and enhance guest relations, resulting in increased satisfaction and loyalty.
Detail-oriented professional with experience in financial reporting and guest services. Skilled in multitasking and effective communication, consistently meeting performance metrics while enhancing operational efficiency and customer satisfaction.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Motivated cashier and stocker with [Number] years of experience in [Industry]. Accomplished various tasks daily, including [Task], stocking shelves with [Product or Service] and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Night Auditor
Paloma Resort Properties
02.2026 - Current
- Conducted nightly audits to ensure accurate financial reporting and reconciliation of accounts.
- Processed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Monitored security systems and conducted property inspections to maintain safety standards.
- Prepared nightly reports detailing occupancy rates and revenue metrics for management review.
- Assisted in resolving guest inquiries and issues, demonstrating exceptional problem-solving skills.
- Utilized hotel management software to update reservations and manage billing processes effectively.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Service Specialist
Raising Cane's
02.2023 - 01.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and company standards.
- Maintained inventory accuracy through regular stock checks and efficient organization.
- Implemented process improvements to enhance service speed and quality during peak hours.
- Collaborated with team members to ensure consistent adherence to health and safety regulations.
- Monitored daily operations to identify areas for efficiency enhancements and cost reductions.
- Facilitated communication between front-line staff and management to streamline information flow.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
Education
High School Diploma -
Glen A Wilson Hiighschool
Hacienda Heights, CAHand To Hand And Dagger Stage Fighting Certificate - Theater Arts
Fullerton College
Fullerton, CASkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Teamwork and collaboration
- Decision-making
- Reservations
- Guest services
- Guest relations
- Office supervision
- Time management
- Staff training
- Customer service
- Credit and cash payments
- Training and mentoring
- Analytical thinking
- Lobby housekeeping
- Customer service optimization
- Customer service and support
- Dining customer service
- Customer Service Recovery
- Quick learner
- Positive attitude
- Multitasking
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working quickly
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Interpersonal skills
- Efficient food preparation
- Order taking accuracy
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Complex Problem-solving
- Food storage practices
- Professional appearance maintenance
- Covid-19 safety protocols
- ServSafe
Certification
Hand to hand stage combat
Knife Stage Combat
Timeline
Night Auditor
Paloma Resort Properties
02.2026 - Current
Service Specialist
Raising Cane's
02.2023 - 01.2026
High School Diploma -
Glen A Wilson Hiighschool
Hand To Hand And Dagger Stage Fighting Certificate - Theater Arts
Fullerton College