Andrea O'Brien

• Initiate and sustain client engagement through regular outreach and handle scheduling coordination.
• Encouraged clients sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention.
• Coordinate care with clinical, medical, and supervising staff to ensure optimal support and appropriate course of action.
• Gathered information about useful resources and helped coordinate referrals.
• Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
• Maintained client confidentiality and adhered to HIPAA guidelines.
• Achieved compliance with all required training programs during hire and annually.
• Documented case notes for accurate, reliable records.
• Assessed individuals needs and planned bespoke recovery programs to achieve personalized goals.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Provide positive and respectful work environment for people of all cultures, ages, spiritual beliefs, genders, including gender expression, sexual orientation, languages, and socioeconomic status.

Working with adult women with SUD. Initiate and maintain relationships with participants entering services for substance abuse and mental health disorders. Assist clients with obtaining GED/further education, housing, income, employment, government aid, clothing, hygiene products, food/nutrition, legal assistance, inpatient/outpatient therapy, primary care physicians, healthy habits/relationships, recovery maintenance/emotional support options, independence and overall self sufficiency. Provide participant hope, client advocacy and proactive, recovery focused engagement.

Responsible for keeping records and obtaining client signed legal documents. Work in compliance with HIPAA regulations, document each session with individual clients for program compliance and growth.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answer incoming calls and questions regarding membership details/rates, equipment usage and fitness goals.
• Market add-on upgrade services and schedule appointments for personal training sessions.
• Responsible for opening/closing gym, collecting payments, membership renewals, and resolving billing issues.
• Assist club employees with cleaning/general maintenance when necessary or if directed to do so.

• Shop dispatcher position entailed Monitoring and coordinating shop capacity, parts availability, technician specific skill category repairs, all on an appointment and walk in based scheduling system.
• Efficient in using Reynolds and Reynolds (blue screen).
• Covered and Trained over 10 new employees for service cashier position.
• Also have mild one step mopar oil change advising experience.
• Certified Warranty Administrative position included ensuring proper documentation and punch time from technicians before submitting warranty claims to chrysler via dealer connect.
• Responsible for making sure rejected claims were paid in a timely fashion to maintain dealership efficiency status and profit.

• Coordinated and monitored towing Service through AAA dispatch system.
• Also mild customer service, cashiering at repair shop store front and general office maintenance.