Andrea Ocampo
Columbia,TN
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Special Education Paraprofessional
Maury County Public Schools
Columbia, TN
07.2022 - Current
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Organized instructional materials for use in the classroom setting.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Supervised students during lunch periods, recesses, field trips., ensuring their safety at all times.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
Sorting Associate
Amazon.com Services
Mt. Juliet, TN
02.2022 - 07.2022
- Organized and marked materials with indications such as grade or acceptance-rejection status.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Weighed materials, products and containers to verify weights and quantities and accurately recorded data to generate inventory reports.
Inbound Customer Service Representative
Alorica
Fort Myers, FL
02.2021 - 12.2021
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Maintained accurate records of incoming calls in internal database.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Attended educational seminars and conferences to develop expertise and improve performance.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Customer Service Representative
Infocision
New Castle, PA
03.2020 - 09.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Generated new and repeat sales by offering timely product, service and technical information.
- Assisted customers in making informed purchase choices and selecting products.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
Patient Care Representative
Call 4 Health
Spring Hill, TN
09.2019 - 04.2020
- Used Citrix to schedule appointments.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Screened patients for financial assistance and aided in preparing required funding documents.
Photographer
Lotus Images
Columbia, TN
04.2019 - 04.2020
- Planned and prepared for all on-location and studio shoots.
- Maintained productive professional relationships with models and modeling agencies.
- Defined and recommended detailed solutions to capture images.
- Selected and set up appropriate props, backdrops and lighting.
- Inspected proofs to verify quality of prints and need for adjusting and retouching.
- Photographed high-quality images for both print and internet distribution.
- Performed advanced computer processing of images for assignments.
- Edited, toned, captioned and uploaded photographs for news publications.
- Shot photographs in controlled lab, field and remote environments.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO02.2022
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO05.2020
Skills
- Technical Support
- Recordkeeping strength
- Training development aptitude
- Retail materials management
- Staff education and training
- Administrative support
- Cultural Awareness and Sensitivity
- Patient and Empathetic
- Calm and Professional Under Pressure
- Microsoft Office
- Strong Analytical and Problem Solving Skills
- Computer Proficiency
- Teamwork and Collaboration
- Upbeat and Positive Personality
- Inter-Department Collaboration
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Efficient and Detail-Oriented
- CRM Software
- Remote Office Availability
- Customer Service
- Relationship Building
- Policies and Procedures Adherence
- Administrative and Office Support
- Verbal and Written Communication
- Time Management
- Document and Records Management
- MS Office
- Customer Support
- Computer Skills
- Training and Development
- Microsoft Windows and Office
- Technical Troubleshooting
- Quantity Verification
- Attention to Detail
- Quality Control
- Decision Making
Timeline
Special Education Paraprofessional
Maury County Public Schools
07.2022 - Current
Sorting Associate
Amazon.com Services
02.2022 - 07.2022
Inbound Customer Service Representative
Alorica
02.2021 - 12.2021
Customer Service Representative
Infocision
03.2020 - 09.2020
Patient Care Representative
Call 4 Health
09.2019 - 04.2020
Photographer
Lotus Images
04.2019 - 04.2020
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University