Highly self-motivated professional offering 14 years of proven ability to deliver timely, accurate and quality work. Fosters a growth mentality while sharpening expertise and obtaining new skills through each interaction. Thinks quickly and is able to utilize second nature problem solving aptitude to brainstorm solutions independently as well as through strong collaboration. Thrives in a team environment and takes pride in professionalism. Self starting leader with proven record to advance and adapt within the company.
Hi, I’m
Andrea Okanume
Silver Spring,MD
Summary
Overview
17
years of professional experience
Work History
The Liberty Group/The Leggett
Assistant Manager
05.2023 - Current
Job overview
- Complete data entry, advise applicants and tenants
of program rules and regulations - Market the Housing Choice Voucher Program and other government subsidies
- Monitor applicants and tenants for program compliance
- Interview applicants to certify and prepare for recertification at annuals and interims
- Determine eligibility and continued participation for HOC Housing Choice Voucher applicants
- Provide customer service to internal and external customers
U.S. Bank
Solutions Specialist
04.2021 - 05.2023
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Used strong communication and listening skills resolve customer issues and complaints.
- Utilized expert attention to detail and pattern recognition to improve first call resolution.
Accident And Injury Consultant
Supervising Consultant
01.2007 - 01.2021
Job overview
- Ability to proactively build relationships, retain and sell over phone and face to face, while navigating computerized data entry system
- Utilized great verbal and written communication skills to close clients and secure deals
- Refers clients to affordable healthcare avenues
- Managed team of 6 in administration of existing and new programs and procedures
Maddison Heights
Assistant Property Manager
08.2019 - 02.2021
Job overview
- Developed rental agreements, collect deposits and rents, enforce terms of rental agreement, resolve tenant complaints
- Coordinate property inspection for Housing Choice Voucher and HUD Tax Credit Subsidies within government guidelines
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing regulations
- Verified income, assets, and background information to qualify applicants based on HUD housing requirements
South Oaks
Leasing Specialist
10.2017 - 08.2019
Job overview
- Provide exceptional customer service and a friendly environment for tenants and applicants
- Prepared tenant records in files within government auditing guidelines
- Verified all lease paper work, entered into systems, verify qualifications and authenticate all documentation
- Proficient use of Microsoft office to create marketing advertisements, excell spreadsheet for data keeping and PowerPoint presentations
- Toured property with prospective tenants and provided wealth of information in regards to its key features
Education
Bowie State UniversityBowie, MD
Bachelor of Social Work from Social Work
06.2025
University Overview
Skills
- Proficient Knowledge of Housing Choice Voucher and HUD Tax Credit Subsidies
- Analytical Problem Solving
- Stress Management Excellent Under Pressure
- Efficient and Excellent Attention to Detail
- Exceptional Written and Verbal Communication
- Establishing and Maintaining Client Relationships
- Willing to Advance Knowledge and Gain Certifications
- Analyzing Documentation
- Great Communication and Customer Service Skills
- Standard Operating Procedure Understanding
- Proficient in Microsoft Office applications
- Critical Thinking
Affiliations
Affiliations
U.S. Army Veteran
References
References
Dulce Flores - Property Manager at The Leggett - Silver Spring, MD - 301.563.3030 - Dflores@habitatamerica.com
Timeline
Assistant Manager
The Liberty Group/The Leggett
05.2023 - Current
Solutions Specialist
U.S. Bank
04.2021 - 05.2023
Assistant Property Manager
Maddison Heights
08.2019 - 02.2021
Leasing Specialist
South Oaks
10.2017 - 08.2019
Supervising Consultant
Accident And Injury Consultant
01.2007 - 01.2021
Bowie State University
Bachelor of Social Work from Social Work