Andrea Olden
Nailzbydrea
Gonzales,CA
1
Language
1
Certification
14
years of professional experience
Insurance Specialist experienced in policy analysis, account management, and resolving complex inquiries. Enhanced customer experiences and ensured compliance through strong analytical skills and effective financial planning. Focused on delivering exceptional client satisfaction and streamlining operations.
Work History
Insurance Specialist
2 Years 11 Months- Processed and reviewed insurance applications for accuracy and compliance.
- Assisted clients with policy inquiries and claims submissions, ensuring timely resolution.
- Educated customers on coverage options, enhancing understanding of policies and benefits.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Followed up on denials, late payments, extensions and other special circumstances.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Manicurist
13 Years 8 Months- Developed custom nail art designs, enhancing the overall client experience.
- Recommended products to clients, increasing retail sales and product awareness.
- Maintained high standards of sanitation and hygiene across all tools and workspaces.
- Managed appointment scheduling to optimize workflow and minimize wait times.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
Service Coordinator
1 Year 9 Months- Coordinated service requests, ensuring timely resolution and customer satisfaction.
- Trained new staff on service coordination protocols and best practices.
- Managed scheduling of service appointments to optimize technician workloads.
- Developed training materials for staff to enhance customer interaction skills.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained cash register accuracy through diligent counting and reconciliation practices.
Education
High School Diploma
Skills
Licensed insurance agent
Life insurance
Regulatory compliance
Policy writing
Financial planning
Risk assessment
Account management
Coverage documentation
Customer service
Client relations
Upselling
Insurance sales
Certification
- Licensed - Insurance Producer CA/NV
- Licensed - Manicurist - CA
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
State Farm Insurance Inc
10.2023 - CurrentRead More
Service Coordinator
Honda
01.2022 - 10.2023Read More
Manicurist
Nailzbydrea
01.2013 - CurrentRead More
North Monterey County High School
High School Diploma
Read More