Denise Fishkin
Pompano Beach,FL
Summary
Detail-oriented Insurance Specialist experienced in managing high caseloads within fast-paced environments. Achieved client satisfaction through effective problem-solving, relationship-building, and promoting insurance products that meet customer needs. Focused on generating new business while navigating complex regulatory requirements and delivering superior service.
Overview
1
1
Certification
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Insurance Specialist
State Farm
Pompano Beach, FL
07.2014 - Current
- Reviewed insurance applications for accuracy and coverage completeness.
- Explained coverage details and policy terms to clients.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Processed policy changes and endorsements for State Farm policyholders.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Maintained accurate customer records to support efficient processing and service delivery.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Verified documentation for underwriting and compliance requirements.
- Resolved service issues through phone and email communication.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Fostered strong relationships with customers, enhancing retention and contributing to business growth.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Assisted in the development of new products, services, and procedures to meet customer needs.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Remained current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Streamlined office operations by creating a material movement process, reducing backtracking of work.
Customer Service Manager
HandyMan Connection
Pompano Beach, FL
05.2012 - 07.2014
- Resolved customer complaints using clear communication and calm problem solving
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries for Handyman Connection service requests and appointment changes
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Scheduled repair visits and coordinated technician dispatch across daily service routes
- Coordinated estimates, follow-up calls, and job confirmations with homeowners
- Trained customer service staff on call handling and booking procedures
- Monitored service quality and reinforced company standards for customer care
- Reviewed service notes and updated customer records in scheduling systems
Nutritionist
eDiets.com
Pompano Beach, Florida
07.1999 - 09.2011
- Reviewed dietary logs and adjusted nutrition guidance for client needs.
- Developed personalized meal plans for online weight management clients at eDiets.com.
- Monitored client adherence to wellness programs and diet plans.
- Collaborated with eDiets.com support teams on customer nutrition questions.
- Updated nutrition content for digital coaching and meal planning tools.
- Advised clients on sustainable habits for long-term healthy eating.
- Assessed the patient's lifestyle habits, dietary intake and preferences in order to develop personalized nutrition plans.
- Analyzed food labels to help clients make informed decisions about what they eat.
- Researched calories and nutritional content of various meals and summarized data in comprehensive reports.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Monitored patients' progress towards meeting health goals through regular follow-up visits.
- Provided guidance on how to shop for nutritious foods within a budget.
- Provided education on healthy eating habits, food selection and preparation.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Facilitated group discussions about nutrition topics at community events or workshops.
- Recommended nutrient dense meal plans that are culturally appropriate for each client's individual needs.
- Identified potential risks or complications related to malnutrition or dietary deficiencies.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Instructed clients on proper portion sizes for meals based on their age, gender, activity level and body type.
- Created new recipes based on organic, local food sources and promoted low-fat and low-sodium diets.
- Implemented strategies to reduce sodium levels in prepared meals while still maintaining the flavor profile.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Maintained up-to-date knowledge of the latest research and trends through extended education and professional development courses.
- Provided care ranging from nutrition education to nutrition support for patients with a variety of medical conditions.
- Evaluated restaurant menus for nutritional content and suggested healthier alternatives when needed.
Education
Associate of Science - Dietetics
Palm Beach State College
Lake Worth, FL 08.1997 - 05.1999
Bachelor of Arts - Business Administration
Alfred State College
Alfred, NY 08.1988 - 05.1991
Skills
- Insurance underwriting
- Policy administration
- Coverage analysis
- Billing reconciliation
- Premium calculations
- Insurance sales strategy
- Client needs analysis
- Insurance product promotion
- Sales quotations
- Licensed insurance agent
- Customer service
- Client account management
- Client retention
- Policy renewals
- Auto insurance
- Problem solving
- Documentation skills
- Multitasking
- Continuous improvement
- Cold calling
- Professionalism and ethics
- Premium calculations
Certification
- 440 State of Florida insurance agent license
- Notary public
Timeline
Insurance Specialist
State Farm
07.2014 - Current
Customer Service Manager
HandyMan Connection
05.2012 - 07.2014
Nutritionist
eDiets.com
07.1999 - 09.2011
Associate of Science - Dietetics
Palm Beach State College
08.1997 - 05.1999
Bachelor of Arts - Business Administration
Alfred State College
08.1988 - 05.1991