Kerrye Miller
Villa Ridge,MO
Summary
Adaptable professional with extensive experience in health insurance claims management. Known for strong attention to detail and problem-solving skills, committed to improving operational efficiency and providing exceptional client support.
Overview
26
26
years of professional experience
Work History
Insurance Specialist
Kuhn Chiropractic Center
Wentzville, Missouri
04.2019 - Current
- Processed insurance claims for patients with accuracy and attention to detail.
- Verified patient coverage and benefits by effectively communicating with insurance providers.
- Managed patient records and ensured compliance with privacy regulations.
- Assisted patients in understanding their insurance options and claims process.
- Gathered necessary documentation for claims by coordinating with healthcare providers.
- Resolved discrepancies in insurance billing through effective problem-solving techniques.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Maintained accurate records of all transactions related to insurance policies.
- Resolved disputes between customers and insurance providers through effective communication.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Resolved routine and complex issues by performing detailed research.
- Import and upload auto post insurance payments from clearinghouses; resolved and corrected errors
- Maintained daily patient payments and receipts and posted to patient account.
- Reviewed clients' insurance coverages regularly to address changing needs. to ensure changing needs were met.
Licensed Massage Therapist
Self
VILLA RIDGE, MO
01.2001 - 10.2026
- Provided therapeutic massage services to clients for relaxation and pain relief.
- Utilized various massage techniques to address specific muscle tension issues.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Communicated effectively with clients about techniques and treatment expectations.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Maintained a clean and organized workspace to ensure client comfort and safety.
- Managed scheduling and appointment bookings for efficient client flow.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
Education
Licensed Massage Therapist - Massage Therapy
Missouri College
MO12-2000
Skills
- Claims processing
- Claim adjudication
- Claims management
- Benefits verification
- Health insurance
- Insurance underwriting
- Regulatory compliance
- Documentation management
- Healthcare coordination
- Policy consultation
- Customer relationship management
- Customer service
- Private insurance
- Attention to detail
- Time management
- Effective communication
- Professionalism and ethics
- Problem solving
- Professionalism and ethics
- Proficient in MS office
Timeline
Insurance Specialist
Kuhn Chiropractic Center
04.2019 - Current
Licensed Massage Therapist
Self
01.2001 - 10.2026
Licensed Massage Therapist - Massage Therapy
Missouri College