LaDean Frageorgia
Bakersfield,CA
Summary
Detail-oriented Insurance Specialist with proven success in claims management, insurance verification, and patient education. Strong communication skills enhance patient experiences and streamline processes.
Overview
15
15
years of professional experience
Work History
Insurance Specialist
Kevin Kobliska DMD
Bakersfield, California
01.2021 - 05.2026
- Managed patient insurance claims and verification processes efficiently.
- Educated patients on insurance benefits and coverage options available.
- Managed patient scheduling and appointment confirmations for dental office.
- Maintained accurate records of patient interactions and insurance communications.
- Collaborated with team members to streamline claims submission processes.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Coordinated insurance verifications and processing for patient claims.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Set up appointment times and handled canceled appointments.
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Front Office Receptionist
Dr. Peterson
Bakersfield, California
12.2019 - 12.2020
- Managed patient scheduling and appointment confirmations for a busy dental office.
- Processed patient intake forms and verified insurance information efficiently.
- Assisted patients with billing inquiries and payment processing seamlessly.
- Handled phone inquiries and provided information about services offered effectively.
- Verified patient information to ensure accuracy of records.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Processed credit card transactions for payment of services rendered.
- Ensured HIPAA compliance while handling confidential patient information.
- Resolved billing issues with insurance companies in a timely manner.
- Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
- Scheduled cleanings and dental appointments for patients using appointment software.
Dental Receptionist/Billing Coordinator
Dr. Felicia Lai D.D.S.
Bakersfield, California
08.2011 - 12.2019
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated insurance verification and patient eligibility checks seamlessly.
- Communicated effectively with patients regarding treatment plans and financial options.
- Handled incoming calls and responded to patient inquiries promptly.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Set up appointment times and handled canceled appointments.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Assisted with the preparation of monthly financial statements and reports.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Took customer payments and billed insurance companies for remaining balance.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Communicated with patients with compassion while keeping medical information private.
Education
GED -
South High School
Bakersfield, CA06-1980
Skills
- Claims management
- Insurance verification
- Patient education
- Record keeping
- HIPAA compliance
- Customer relationship management
- Schedule coordination
- Payment processing
- Problem solving
- Attention to detail
- Customer follow-up
- Customer service
- Claims processing
- Claim denial management
- Appointment scheduling
- Effective communication
References
References available upon request.
Timeline
Insurance Specialist
Kevin Kobliska DMD
01.2021 - 05.2026
Front Office Receptionist
Dr. Peterson
12.2019 - 12.2020
Dental Receptionist/Billing Coordinator
Dr. Felicia Lai D.D.S.
08.2011 - 12.2019
GED -
South High School