Stephanie Hevener
McDonough,GA
Summary
Results-driven insurance specialist with expertise in client relationship management and regulatory compliance. Demonstrated success in resolving inquiries and improving client satisfaction. Proficient in managing daily operations to ensure efficiency and effectiveness.
Overview
17
17
years of professional experience
Work History
Insurance Specialist/Office Manager
State Farm, Gene Massey Agency
Tucker, Georgia
07.2012 - 12.2025
- Built relationships with existing clients by providing exceptional service.
- Resolved customer inquiries promptly while fostering positive client relationships.
- Managed daily operations of insurance agency, ensuring compliance with industry regulations.
- Provided mentorship to new hires on company programs and initiatives.
Insurance Specialist/Office Manager
State Farm, Patrick Haynes Agency
Decatur, GA
09.2010 - 07.2012
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Assisted clients in understanding coverage options and policy details.
- Identified cross-selling opportunities among existing customers.
Insurance Specialist/Office Manager
State Farm, Ellis Redford Agency
Roanoke, Virginia
07.2008 - 09.2010
- Evaluated client needs and provided tailored insurance solutions.
- Developed strong client relationships through consistent communication and support.
- Provided advice to clients on coverage options, riders, endorsements and other policy-related matters.
- Created customized plans that met individual client requirements while staying within budget constraints.
Education
J Sargeant Reynolds
Richmond, VirginiaP&C, Life and Health Licenses for 18 years
Skills
- Client relationship management
- Policy analysis
- Claims processing
- Regulatory compliance
- Insurance underwriting
- Exceptional Customer Service
Timeline
Insurance Specialist/Office Manager
State Farm, Gene Massey Agency
07.2012 - 12.2025
Insurance Specialist/Office Manager
State Farm, Patrick Haynes Agency
09.2010 - 07.2012
Insurance Specialist/Office Manager
State Farm, Ellis Redford Agency
07.2008 - 09.2010
J Sargeant Reynolds
P&C, Life and Health Licenses for 18 years