Andrea Olguin-Macduffee
Summary
Patient oriented compassionate skilled Nurse Patient Care Manager with 6 months of experience in the office managing patient care and nurse case managers. 2 years experience case managing hospice patients in the field. Proficient in handling a high case load without sacrificing quality of care. Strong communication and organizational skills, operating well in high pressure situations, works well with interdisciplinary team to provide optimal quality of life for my patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Care Manager
Ambercare Hospice
Albuquerque, NM
02.2024 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
RN Case Manager
Ambercare Hospice
Albuquerque, NM
02.2022 - 02.2024
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Observed, monitored and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
RN NICU/ ICN Floor Nurse
UNMH
Albuquerque, NM
01.2016 - 02.2022
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
- Enhanced patient satisfaction by delivering personalized care plans tailored to individual needs.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Supported smooth transitions of care by effectively collaborating with other nurses during shift handovers, ensuring seamless continuity of patient care.
- Boosted staff morale by fostering an inclusive work environment that valued teamwork and open communication amongst colleagues.
- Conducted assessments to identify patient needs and develop individualized care plans.
- Provided patient care to optimize recovery and improve patient satisfaction.
- Improved patient recovery rates by administering prescribed treatments and medications.
- Collaborated with healthcare teams to ensure comprehensive patient care.
- Educated patients and families on health management to promote healing and prevent complications.
Education
Bachelor of Nursing - Nursing
Grand Canyon University
Phoenix, AZ03.2013
Associate Degree in Nursing - Nursing
Central New Mexico Community College
Albuquerque, NM12.2008
Skills
- Quality Improvement
- Discharge Planning
- Medication Management
- Care Coordination
- Clinical Assessment
- HIPAA Compliance
- Cultural competence
- Interpersonal communication
- Patient education
- Critical thinking
- Decision making
- Time management
Timeline
Patient Care Manager
Ambercare Hospice
02.2024 - Current
RN Case Manager
Ambercare Hospice
02.2022 - 02.2024
RN NICU/ ICN Floor Nurse
UNMH
01.2016 - 02.2022
Bachelor of Nursing - Nursing
Grand Canyon University
Associate Degree in Nursing - Nursing
Central New Mexico Community College