Andrea Orozco
Glendale,AZ
Summary
Experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through effective communication, collaboration, and compliance with regulatory standards. Cultivated trust and rapport with patients, ensuring empathetic and attentive care.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Scribe
Arizona Dermatology Specialists
Peoria/Surprise, AZ
02.2023 - 04.2026
- Maintaining a high standard care with clinical policies
- Schedule patients for cosmetic and surgical procedures, including MOHS, outside closures, excisions, and ED&C follow-ups, ensuring optimal patient flow and satisfaction
- Surgical assistance with cosmetic dermatology procedures for patients all ages
- Educated and informed patients on various dermatology topics, enhancing their understanding and adherence to treatment plans
- Experienced in providing skin care advice to patients, including proper use of oral and topical medications
- Managed multiple tasks in high-pressure environments, maintaining efficiency and attention to detail
Medical Assistant
Arizona Foot and Ankle Specialist
Goodyear, AZ
08.2021 - 02.2023
- Prepared treatment rooms, examinations, including setting up instruments and equipment according to the patients visit
- Restocked and managed supplies in exam rooms
- Documentation medical history and completing vital signs
- Wound dressing including ulcers, biopsies, ingrown toenails and pre-op surgery dressings
- Prepared injections for multiple providers to facilitate timely and effective treatment
- Laser therapy treatments for inflammation and fungal toenails
- Photographed patient conditions before and after treatment to track healing
- Taking before and after pictures
Surgery Scheduler
Arizona Foot and Ankle Specialist
Goodyear, AZ
04.2021 - 02.2023
- Managed surgery services by coordinating patient availability, planning, scheduling procedures, and ensuring supplies and equipment readiness for upcoming surgeries
- Coordinated schedules for two podiatrist surgeons across various facilities
- Explained to patients their specific treatment plan provided by the surgeon during their pre-op examination for surgical consent.
- Scheduled patients for pre-op, surgery, and post-op examinations via telephone while educating them on preparation for their upcoming surgery
- Gathered documentations for approved authorization, surgical consent, medical clearance, physician orders, labs, chest x-ray, history and physical examination into patient’s medical chart
Medical Assistant
Estrella Internal Medicine and Geriatric Clinic
Phoenix, AZ
05.2020 - 07.2020
- Urinalysis testing for kidney disease or urinary tract infections
- Conducted urinalysis tests to diagnose kidney disease and urinary tract infections
- Answered phone calls and scheduled patient appointments to facilitate efficient patient flow and enhance access to care
Sales Associate
Aeropostale
Glendale, AZ
05.2017 - 04.2019
- Delivered friendly and professional customer interactions, enhancing overall shopping experience
- Working in a team environment which includes good communication while providing high customer service
- Delivered precise information on product offerings and services
- Organized store merchandise and managed inventory to ensure optimal product availability
Education
Some College (No Degree) - Medical Assistant
Carrington College
Glendale, AZSkills
- Clinical documentation
- Patient education
- Patient scheduling
- Check-in/out coordination
- Keyboard skills
- EMR systems
- HIPAA compliance
- Attention to detail
- Effective communication
- Time management
- Equipment sterilization
- Sterilization techniques
- Specimen labeling
Timeline
Medical Assistant/Scribe
Arizona Dermatology Specialists
02.2023 - 04.2026
Medical Assistant
Arizona Foot and Ankle Specialist
08.2021 - 02.2023
Surgery Scheduler
Arizona Foot and Ankle Specialist
04.2021 - 02.2023
Medical Assistant
Estrella Internal Medicine and Geriatric Clinic
05.2020 - 07.2020
Sales Associate
Aeropostale
05.2017 - 04.2019
Some College (No Degree) - Medical Assistant
Carrington College