Andrea Ortega
Cedar Creek,Texas
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Apple One Inc
Austin, TX
12.2019 - Current
- Work from home customer service representative
- Assist in Starts, Stops and Transfers of services for Electric Water and Solid waste.
- Create customer accounts for City of Austin utilities
- Answer inbound calls, chats and emails to facilitate customer service.
- take outage/hazard calls for Austin Energy document and submit tickets for field workers
- document all calls
- Assist customers with technical issues with online accounts
- report major water leaks for Austin Water
- Provide Letters of credit through excel and fax document to other utility providers
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- take monthly safety trainings
Sales Associate
International Bank Corp
Bastrop, TX
11.2014 - 04.2019
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Attended weekly team meetings to review performance goals and objectives.
- Met or exceeded sales goals by promoting bank products and services in customer interaction.
- Assisted customers with basic technical issues related to digital banking platforms.
- Maintained confidentiality of bank records, transactions and customer information.
- worked with staff to account for the unique risks the branch faces, and confirmed that all security measures are compatible with day-to-day practices.
- took monthly safety trainings
Cashier
Austin Bergstrom International Airport
Austin, TX
01.2013 - 11.2014
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding parking policies and procedures.
- documented inventory for parking
CNA
Argent Court Assisted Living
Bastrop, TX
01.2009 - 12.2012
- Assisted patients with bathing and oral hygiene to promote healthy habits and overall wellness.
- Administered medications under supervision of a licensed nurse.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Filed incident reports, gathered patients medical records and called EMS if necessary
- Documented patient care services by charting in designated areas.
Education
High School Diploma -
Bastrop High School
Bastrop, TX05-2007
Skills
- Experienced in Outlook, Microsoft Teams, Excel
- Inbound and Outbound Calling
- Data Entry
- Researching
- Active Listening
- Customer Service
- Problem Resolution
- Incident Reporting
- Adaptive Team Player
- Workplace Safety
References
References available upon request.
Timeline
Customer Service Representative
Apple One Inc
12.2019 - Current
Sales Associate
International Bank Corp
11.2014 - 04.2019
Cashier
Austin Bergstrom International Airport
01.2013 - 11.2014
CNA
Argent Court Assisted Living
01.2009 - 12.2012
High School Diploma -
Bastrop High School