Nithiya Peterson
Elkridge,MD
Summary
Dedicated and compassionate professional with a B.S. in Health Services Management and extensive experience in customer service, administrative support, and volunteer engagement. Proven ability to manage high-volume client interactions while excelling in fast-paced environments and delivering empathetic, detail-oriented service. Strong organizational skills and effective communication enhance contributions to a dynamic team. Committed to fostering a service-focused mindset that drives individual and team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Get Insured
Atlanta, Georgia
11.2023 - 01.2024
- Collaborated with underwriters and agents to resolve complex customer issues and improve service outcomes.
- Educated policyholders about coverage benefits, premium payments, and claims procedures.
- Utilized CRM software and insurance platforms to document interactions and manage customer data.
- Managed 25-30 high-volume inbound calls and digital inquiries, assisting clients with enrollment processes, documentation requirements, and account information.
- Maintained accurate client records in CRM systems, documenting interactions and updating application information.
- Assisted clients with submitting required documentation and resolving issues preventing application completion.
- Created support tickets and collaborated with internal teams to resolve eligibility, enrollment, and documentation issues.
- Ensured strict confidentiality of client records and compliance with privacy standards when handling sensitive information.
- Provided clear follow-up communication via phone and email to ensure the timely processing of applications and requests.
Customer Service Associate
Walgreens
Beltsville, Maryland
08.2020 - 08.2021
- Executed customer assistance strategies on the sales floor and at the register, supporting 20–30 customers per shift in locating items, processing returns, applying discounts, and conducting price matching.
- Facilitated accurate inventory tracking and organization by restocking merchandise from supply trucks every weekend in the morning before opening.
- Oversaw assembly of 5–6 canvases and 2–23 picture books weekly, optimizing workflow and enhancing customer satisfaction with personalized photo products.
- Supported front-end operations during peak hours by guiding coworkers at registers, processing Western Union and gift card transactions, and promoting customer feedback surveys.
- Executed opening and closing procedures, including inventory checks and store organization, consistently completing end-of-shift tasks 30 hours per week.
- Participated in monthly shelf resets by scanning and implementing new merchandise according to updated floor plans, while removing expired or outdated products weekly.
- Fulfilled mobile and curbside pickup orders by selecting items, packaging them for pickup, and delivering them to customers’ vehicles; completed 5–10 curbside orders per shift.
- Trained new team members on register operations, return procedures, and customer service techniques during dedicated training sessions lasting 1–2 hours per shift for two weeks.
Education
B.S - Health Services Management
University of Maryland Global Campus
MarylandDiploma -
Marriott’s Ridge High School
Marriottsville, MDSkills
- Ability to thrive in fast-paced settings
- Effective verbal and written communication
- Effective conflict resolution and problem-solving abilities
- Adaptable team player with a customer-first mindset
- Experienced in delivering exceptional customer service across various platforms
- Technically proficient in Microsoft Word, Excel, PowerPoint, and Teams
- Data Entry & Document Processing
- CRM Systems & Digital Record Management
- Microsoft Office (Outlook, Word, Excel, Teams)
- Report Preparation & Data Organization
- Data retrieval expertise
- High-capacity application management
- Professional verbal and written communication
- Documentation management
- Conflict resolution & problem solving
- Team collaboration in fast-paced environments
Certification
QA testing certification
Timeline
Customer Service Representative
Get Insured
11.2023 - 01.2024
Customer Service Associate
Walgreens
08.2020 - 08.2021
B.S - Health Services Management
University of Maryland Global Campus
Diploma -
Marriott’s Ridge High School