Tanya Love
Charleston,SC
Summary
Dynamic professional with extensive experience in customer service and financial management. Proven ability to enhance client satisfaction through strong communication. Proficient in Excel and QuickBooks, excelling in fast-paced environments while ensuring compliance and accuracy in financial operations. Committed to delivering exceptional results and fostering positive relationships.
Overview
20
20
years of professional experience
Work History
Customer Service Ticket Counter and BSO
United Airlines
Charleston, South Carolina
01.2025 - Current
- Greet passengers and provide information about departure and arrival times.
- Ensured all boarding passes are printed accurately prior to flight departure time.
- Check luggage for proper weight distribution according to aircraft specifications.
- Verify passenger documentation ensuring compliance with applicable laws and regulations.
- Report damaged or lost luggage immediately upon discovery, following established protocols.
- Assist passengers with their baggage needs, including providing information on the status of their luggage.
Senior Sales Director
May Kay Cosmetics
01.2017 - Current
- Deliver exceptional customer service to clients, ensuring satisfaction with each interaction.
- Educate clients on skincare benefits to promote healthy habits.
- Train and coach organizational members to enhance service delivery.
- Respond promptly to client inquiries, addressing concerns effectively.
Passenger Service Agent
G2 Secured Staff
Charleston, South Carolina
01.2025 - 01.2025
- Provided assistance to passengers with limited mobility.
- Greeted passengers and assisted with their inquiries.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
Manager Expense Management
Aspiriant
Los Angeles, CA
01.2020 - 01.2021
- Company Overview: Aspiriant, a financial advisory firm.
- Interview/Hire and Onboard New Employees
- Cross train department staff
- Reconcile Bank Accounts
- Reconcile Credit Cards
- Reconcile Brokerage Statements
- Prepare Financial Statements
- Host Department Meeting
- Aspiriant, a financial advisory firm.
Senior Associate Expense Management
Aspiriant
Los Angeles, CA
01.2016 - 01.2020
- Reconciled Bank Accounts
- Reconciled Credit Cards
- Perform Treasury management duties to ensure that client accounts were properly funded
- Open/Close new accounts at designated financial institution
- Initiate Wire Transfers
- Prepared 1099's
Accounting Manager
Andell Holdings
Los Angeles, CA
01.2006 - 01.2011
- Company Overview: Andell Holdings LLC.
- Reconciled all financial accounts
- Initiated and funded all accounts for domestic and international wires
- Assisted with A/P and A/R
- Reviewed Payables and Processed Checks
- Prepare Journal Entries
- Andell Holdings LLC.
Recovery Accountant
The Macerich Company
Santa Monica, CA
01.2005 - 01.2006
- Prepared impounds for lease revenue tenants
- Acted as liaison for account receivable associates
Education
B.S. - Accounting
Texas Southern University
Houston, TX06-1992
Skills
- Excel and Word proficiency
- QuickBooks and payroll systems
- Strong communication skills
- Initiative and self-motivation
- Ability to thrive in fast-paced settings
- Aero and JET knowledge
- Customer service focus
- Baggage Service Office Certified
Affiliations
- Received several awards for public speaking
- Learned verbal communication, active listening and engagement
- Sharpened skills in communication, presentations and conflict resolution
Timeline
Customer Service Ticket Counter and BSO
United Airlines
01.2025 - Current
Passenger Service Agent
G2 Secured Staff
01.2025 - 01.2025
Manager Expense Management
Aspiriant
01.2020 - 01.2021
Senior Sales Director
May Kay Cosmetics
01.2017 - Current
Senior Associate Expense Management
Aspiriant
01.2016 - 01.2020
Accounting Manager
Andell Holdings
01.2006 - 01.2011
Recovery Accountant
The Macerich Company
01.2005 - 01.2006
B.S. - Accounting
Texas Southern University
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