Andrea Ortiz
San Francisco
Overview
11
11
years of professional experience
Work History
E-commerce Personal Shopper
Whole Food Market
09.2025 - 01.2026
- Led personalized shopping experiences, ensuring customer satisfaction and loyalty.
- Streamlined order fulfillment processes to enhance efficiency and reduce delivery times.
- Analyzed customer feedback to improve product selection and service quality.
- Developed training materials for staff to enhance product knowledge and sales techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
FC Associate
Amazon
12.2024 - 09.2025
- Operated material handling equipment safely and efficiently to streamline warehouse operations.
- Implemented quality control measures to ensure accuracy in order fulfillment and product handling.
- Collaborated with team members to enhance communication and teamwork within the warehouse environment.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
Cashier
CVS Pharmacy
San Francisco, CA
05.2024 - 12.2024
- Processed customer transactions swiftly and accurately using point-of-sale systems.
- Maintained organized cash register area to enhance efficiency during peak hours.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Monitored inventory levels, restocking shelves to ensure product availability.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Walgreens
02.2024 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and resolved discrepancies promptly.
- Provided exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Handled customer inquiries and complaints effectively, fostering positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Corpsmember, Horticulture and Animal Husbandry Programs
San Francisco Conservation Corps
San Francisco, CA
01.2021 - 02.2022
- Coursework and in-the-field training for the study of horticulture and landscaping, climate resilience, and regenerative Agriculture.
- Assist staff with special projects such as in the Recycling and Sanitation Programs.
- Leadership and public speaking training through working in teams and presenting ideas to a group.
Assistant to Program Coordinator
Boys and Girls Club of America
San Francisco, CA
01.2017 - 01.2018
- Assisted Program Coordinator with special projects and youth activities programs.
- Supported staff in administrative tasks such as xeroxing documents, meeting deadlines, and organizing documents.
- Provided customer support to families, youth, and community engagement.
Participant, Mayor’s Youth Employment and Education Programs (MYEEP)
Mayor’s Office of San Francisco Youth Programs
San Francisco, CA
01.2015 - 01.2017
- Ensured standard operations procedures were followed.
- Responsible for overseeing children on special events and field trip activities.
- Participated in leadership activity programs, and community engagement.
Education
A.A. - Pharmacy Technician
City College
01.2026
Diploma - undefined
Independence High School
01.2018
Personal Information
- Community service: Volunteer at San Francisco General Hospital, and Boy & Girls Club of America.
- Certificates Achieved: Universal Waste and Emergency Waste, Tires and Oil training, recycling best practices training.
Timeline
E-commerce Personal Shopper
Whole Food Market
09.2025 - 01.2026
FC Associate
Amazon
12.2024 - 09.2025
Cashier
CVS Pharmacy
05.2024 - 12.2024
Cashier
Walgreens
02.2024 - 05.2024
Corpsmember, Horticulture and Animal Husbandry Programs
San Francisco Conservation Corps
01.2021 - 02.2022
Assistant to Program Coordinator
Boys and Girls Club of America
01.2017 - 01.2018
Participant, Mayor’s Youth Employment and Education Programs (MYEEP)
Mayor’s Office of San Francisco Youth Programs
01.2015 - 01.2017
A.A. - Pharmacy Technician
City College
Diploma - undefined
Independence High School