Overview
Work History
Education
Personal Information
Timeline
Generic

Andrea Ortiz

San Francisco

Overview

11
11
years of professional experience

Work History

E-commerce Personal Shopper

Whole Food Market
09.2025 - 01.2026
  • Led personalized shopping experiences, ensuring customer satisfaction and loyalty.
  • Streamlined order fulfillment processes to enhance efficiency and reduce delivery times.
  • Analyzed customer feedback to improve product selection and service quality.
  • Developed training materials for staff to enhance product knowledge and sales techniques.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.

FC Associate

Amazon
12.2024 - 09.2025
  • Operated material handling equipment safely and efficiently to streamline warehouse operations.
  • Implemented quality control measures to ensure accuracy in order fulfillment and product handling.
  • Collaborated with team members to enhance communication and teamwork within the warehouse environment.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.

Cashier

CVS Pharmacy
San Francisco, CA
05.2024 - 12.2024
  • Processed customer transactions swiftly and accurately using point-of-sale systems.
  • Maintained organized cash register area to enhance efficiency during peak hours.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Monitored inventory levels, restocking shelves to ensure product availability.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Walgreens
02.2024 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances and resolved discrepancies promptly.
  • Provided exceptional customer service, enhancing overall shopping experience.
  • Assisted in inventory management by restocking shelves and organizing merchandise.
  • Handled customer inquiries and complaints effectively, fostering positive relationships.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Corpsmember, Horticulture and Animal Husbandry Programs

San Francisco Conservation Corps
San Francisco, CA
01.2021 - 02.2022
  • Coursework and in-the-field training for the study of horticulture and landscaping, climate resilience, and regenerative Agriculture.
  • Assist staff with special projects such as in the Recycling and Sanitation Programs.
  • Leadership and public speaking training through working in teams and presenting ideas to a group.

Assistant to Program Coordinator

Boys and Girls Club of America
San Francisco, CA
01.2017 - 01.2018
  • Assisted Program Coordinator with special projects and youth activities programs.
  • Supported staff in administrative tasks such as xeroxing documents, meeting deadlines, and organizing documents.
  • Provided customer support to families, youth, and community engagement.

Participant, Mayor’s Youth Employment and Education Programs (MYEEP)

Mayor’s Office of San Francisco Youth Programs
San Francisco, CA
01.2015 - 01.2017
  • Ensured standard operations procedures were followed.
  • Responsible for overseeing children on special events and field trip activities.
  • Participated in leadership activity programs, and community engagement.

Education

A.A. - Pharmacy Technician

City College
01.2026

Diploma - undefined

Independence High School
01.2018

Personal Information

  • Community service: Volunteer at San Francisco General Hospital, and Boy & Girls Club of America.
  • Certificates Achieved: Universal Waste and Emergency Waste, Tires and Oil training, recycling best practices training.

Timeline

E-commerce Personal Shopper

Whole Food Market
09.2025 - 01.2026

FC Associate

Amazon
12.2024 - 09.2025

Cashier

CVS Pharmacy
05.2024 - 12.2024

Cashier

Walgreens
02.2024 - 05.2024

Corpsmember, Horticulture and Animal Husbandry Programs

San Francisco Conservation Corps
01.2021 - 02.2022

Assistant to Program Coordinator

Boys and Girls Club of America
01.2017 - 01.2018

Participant, Mayor’s Youth Employment and Education Programs (MYEEP)

Mayor’s Office of San Francisco Youth Programs
01.2015 - 01.2017

A.A. - Pharmacy Technician

City College

Diploma - undefined

Independence High School
Andrea Ortiz