Andrea Owens
Bartow,FL
Summary
Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
WFH Registrar II - Emergency Department
BayCare
03.2023 - Current
- Verified and documented accuracy of patient information in medical records.
- Verified patient insurance eligibility and coverage.
- Managed insurance verification tasks, ensuring accurate and timely processing of claims for billing.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Streamlined chart management processes for improved efficiency and organization.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with team members via email and/or chat platforms.
CCMA - Wound Care
BayCare
03.2023 - 05.2024
- Monitored and documented patients' progress and responded to changes in their condition, collaborating with healthcare team to optimize wound healing outcomes.
- Conducted thorough assessments of patient wounds, including evaluating wound dimensions, stage, and etiology.
- Proficient in providing wound care treatments, such as wound assessment, cleaning, dressing changes, and wound healing monitoring.
- Skilled in implementing and maintaining an aseptic environment to prevent infections and promote wound healing.
Registrar I - Emergency Department
BayCare
03.2023 - 05.2024
- Efficiently register and admit patients in the emergency department, ensuring accurate demographic and insurance information is obtained.
- Collaborate with billing department to verify insurance coverage and obtain necessary authorizations for emergency department services.
- Respond to patient inquiries and provide exceptional customer service, addressing concerns and resolving any registration-related issues.
- Collaborate with clinical staff to prioritize and triage patients based on acuity level and medical needs.
CCMA- Surgical Assist & Coordinator
Advanced Dermatology and Cosmetic Surgery
06.2021 - 10.2022
- Assisted in preparing operating rooms, ensuring all necessary equipment and instruments were available and properly sterilized.
- Participated in surgical procedures by providing direct assistance to surgeons, such as positioning patients, passing instruments, and controlling bleeding.
- Conducted pre-operative assessments, gathering patient information and obtaining informed consent while ensuring their comfort and addressing any concerns.
- Managed and maintained surgical inventory, ensuring supplies were adequately stocked, properly labeled, and within expiration dates.
- Coordinated surgical schedules, ensuring efficient use of time and resources, and effectively communicating with surgeons and other healthcare professionals.
Education
Certificate of Technical Studies - Medical Assisting
Florida Technical College
Lakeland, FL05-2019
High School Diploma -
Academic Diploma
Lakeland, FL11-2016
Skills
- Data Entry and Administration
- Customer Service
- Detail Oriented
- Critical Thinking and Problem Solving
- Multitasking
- Team Collaboration
- Computer Literacy
- Quality Assurance
- Task Delegation
- Written and verbal communications
- Health insurance knowledge
- Client Account Management
Timeline
WFH Registrar II - Emergency Department
BayCare
03.2023 - Current
CCMA - Wound Care
BayCare
03.2023 - 05.2024
Registrar I - Emergency Department
BayCare
03.2023 - 05.2024
CCMA- Surgical Assist & Coordinator
Advanced Dermatology and Cosmetic Surgery
06.2021 - 10.2022
Certificate of Technical Studies - Medical Assisting
Florida Technical College
High School Diploma -
Academic Diploma
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