Katherine Veruasa
Harrisburg,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Registrar I
Baycare
04.2024 - 10.2024
- Fully Remote position
- Pre-registers patients prior to their upcoming appointments with multiple BayCare facilities
- Provide Quality Customer Service
- Transfer patients to the appropriate channels
- Contact patients through outbound calls
- Receive inbound calls from patients that want to pre-register
- Warm transfer calls from Preadmission Testing nurses to register patients for various procedures
- Maintain complete autonomy
- Meet production quota
- Schedule natural birth appointments for select sites whenever the web registration goes down
- Run Insurance Eligibility through Health Data Index
- Email Financial Assistance for financial assistance allocation for qualified patients
- Report to the appropriate department for any patient duplicate accounts or information overlays
Server/Hostess/Cashier
Thai Bay Restaurant
08.2017 - 05.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Donor Center Technician/Phlebotomist/PCSII Tech
Octopharma Plasma
08.2016 - 08.2017
- Improved donor comfort by efficiently drawing blood samples using various techniques such as venipuncture
- Enhanced donor experience through compassionate care and communication during blood draw procedures
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results
- Ensure proper documentation and perform documentation audits
- Maintain and fix PCSII machines.
Patient Care Technician
Tampa General Hospital
07.2011 - 07.2016
- Enhanced patient satisfaction by providing compassionate and attentive care
- Reduced stress for patients and families through effective communication and empathetic support
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient's unique needs.
Education
High School Diploma -
Wharton High School
Tampa, FL05-2007
Bachelor of Science - Nursing
South University
Tampa, FL05-2016
Skills
- Paperwork Processing
- Data Entry
- Patient Confidentiality
- Utilizing ERS
- Health Education
- Call Center Experience
- Recording Data
- Medical Records Review
- Patient Care
- Record keeping
- Communication abilities
- Empathy and compassion
- Professional demeanor
- Adaptable approach
- Medical terminology knowledge
- Continuous learning
- Team collaboration
- HIPAA compliance
- Experience with Cerner Revenue Cycle
- Experience with Epic ERS
Timeline
Registrar I
Baycare
04.2024 - 10.2024
Server/Hostess/Cashier
Thai Bay Restaurant
08.2017 - 05.2020
Donor Center Technician/Phlebotomist/PCSII Tech
Octopharma Plasma
08.2016 - 08.2017
Patient Care Technician
Tampa General Hospital
07.2011 - 07.2016
High School Diploma -
Wharton High School
Bachelor of Science - Nursing
South University
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