Charlotte Brooks
Franklin,USA
Summary
Experienced with patient data management and registration processes. Utilizes effective communication to ensure seamless patient experience. Knowledge of healthcare administration and compliance requirements.
Healthcare professional prepared for role in patient registration. Adept at managing patient information and ensuring smooth registration process. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Overview
24
24
years of professional experience
Work History
Registrar
Angel Medical Center
Franklin, NC
08.2024 - Current
- Coordinated interdepartmental communication to ensure accuracy of patient information.
- Resolved patient inquiries regarding registration and medical records in a timely manner.
- Registered patients for diagnostic appointments, surgeries, and consultations using electronic health record system.
- Assisted staff with appointment scheduling and processing of insurance claims efficiently.
- Developed workflow enhancements to improve patient intake experience.
- Ensured compliance with relevant laws, regulations, standards, and policies for registrar activities.
- Collected, evaluated, and securely stored documents in permanent records.
- Provided friendly and knowledgeable service while answering questions and fulfilling requests.
QA Tester/ CSR
Drake Software
Franklin, NC
09.2014 - 05.2024
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries.
- Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints.
- Established a set of best practices and documented procedures for software testing, resulting in improved accuracy and reliability of software products.
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service.
- Reviewed software requirements and provided feedback to ensure that the software meets customer needs.
- Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve [client/customer satisfaction metric].
Manager
Kangaroo Express
Americus, GA
06.2013 - 05.2014
- Developed and implemented a customer-oriented strategy that increased customer Satisfaction.
- Established and enforced processes and procedures that improved operational efficiency.
- Improved customer satisfaction through a comprehensive customer service training program.
- Established a system of key performance indicators (KPIs) that improved efficiency and productivity.
- Established and maintained relationships with key stakeholders to ensure collaboration and alignment with organizational objectives.
- Identify and select vendors to outsource IT functions, conduct contract negotiations, and ensure adherence to quality standards.
Deli Associate
Ingles
Franklin, NC
07.2012 - 03.2013
- Cook, prepare meals, cut meat and cheeses stock, put up sales sign checkout of dates provide customer service.
Assistant Manager
Aztec
Franklin, NC
02.2010 - 06.2011
- Customer service, sales, ordering, stocking, deposit, cash handling, paperwork, computer skills management a staff of 8 employee.
- Analyzed store performance trends and created action plans to improve store operations.
- Worked with the store manager to develop and execute a store budget that resulted in a reduction in overhead costs.
- Ensured store safety by monitoring customer activity and enforcing store policies.
General Manager
Hardees
Franklin, NC
07.2009 - 12.2009
- Customer service, sales, ordering, receiving, paperwork, food cost, scheduling, handling a staff of 20 plus employee, cooking, ordering, sales control labor.
- Identified and recruited top talent, resulting in a highly motivated and productive team.
- Established and enforced processes and procedures that improved operational efficiency.
CBT Multi Store Manager
Kangaroo Express
Lady Lake, FL
11.2002 - 07.2009
- CBT training manager, hiring, scheduling, sales, customer service, food service, cash control, inventory control, deposits, training all new associates, and training new managers, control food cost and payroll for subway side of the store, control cost of goods sales, fuel profit, monitor competitor pricing, took over district management position when they were on vacations.
- Paperwork, excel, scheduling, bringing money to the bottom line.
- Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction.
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks.
- Established and managed budgets, resulting in a reduction in expenses.
- Created and implemented a system for tracking and monitoring project progress and milestones, resulting in timely completion of projects.
- Oversaw recruitment and onboarding of new employees, resulting in decrease in turnover rate.
- Coached and mentored administrative staff, resulting in improved job performance and knowledge.
Education
HS Diploma - General
Lake Weir High School
Candler, FL05-1987
Skills
- Microsoft Office Suite
- XML and schema development
- Insurance claims processing
- Customer relationship management
- Attention to detail
- Electronic health
- Records management
- Document control and management
- Time management strategies
- Leadership and management skills
- Software testing and validation
- Patient registration processes
- Regulatory compliance oversight
- Effective communication skills
- Food preparation techniques
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Team development
- Administrative support
- Data collection
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Building rapport
- Technical support
- Clerical support
- Live chat support
- Filing
- Customer education
LANGUAGE
english
Native
Timeline
Registrar
Angel Medical Center
08.2024 - Current
QA Tester/ CSR
Drake Software
09.2014 - 05.2024
Manager
Kangaroo Express
06.2013 - 05.2014
Deli Associate
Ingles
07.2012 - 03.2013
Assistant Manager
Aztec
02.2010 - 06.2011
General Manager
Hardees
07.2009 - 12.2009
CBT Multi Store Manager
Kangaroo Express
11.2002 - 07.2009
HS Diploma - General
Lake Weir High School