KAIA RICHARDS
Mabelton,GA
Summary
Experienced Senior Registrar with 20 years of experience successfully handling enrollment paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help students, staff and other customers efficiently and with upbeat attitude.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registrar
Boston Renaissance Charter Public School
01.1998 - Current
- Manages all aspects of student lottery, registration, assignment, enrollment and waitlist.
- Provides support and information to families around new enrollment.
- Ensures best practices for school data quality, student records and state reporting.
- Manages student records and maintains alumni records.
- Ensures school compliance with all federal (FERPA), state, and local legal requirements related to school records, including maintaining the privacy and confidentiality of student information.
- Responsible for staying current with updates or changes to student record law and privacy regulation.
- Fulfills student record requests.
- Maintains database of student grades, processes grades and has oversight of grading system.
- Generates and publishes quarterly report cards and students transcripts.
- Student information system (SIS) data collector and database entry.
- Manages student attendance information.
- Acts as DESE portal administrator. Administers school's data reporting.
- Works with Chartwells food service manager to ensure the school is in compliance with the National School Lunch Program and School Breakfast program.
- Submits quarterly Medicaid reporting to state.
- Completes various DESE state reports throughout the year.
- Manages and supports Front Office staff and operation of the front office.
Part-Time Call Center Operator
Prime Motor Group
05.2015 - 06.2016
- Assisted customers by answering questions and responding to inquiries for 25 dealerships
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
Part-Time Customer Service Representative at ComputerShare
Veritude
01.2009 - 01.2010
- Responsible for handling inbound/outbound stakeholder inquires generated by phone, email and/or written correspondence relating to account status and activity
- Researched account and transaction records to resolve account issues and basic discrepancies and provided documentation on customer activities and information on products and services
- Used computerized systems to locate, interpret and communicate information and to provide customer service.
Education
Bachelor of Arts - Business Management
Curry College
Milton, MA01.2011
Skills
- Microsoft Office Suite
- Data Entry
- Attention to Detail
- G-Suite
- Database Administration
Certification
- Licensed Massachusetts Real Estate Agent - 2017
Timeline
Part-Time Call Center Operator
Prime Motor Group
05.2015 - 06.2016
Part-Time Customer Service Representative at ComputerShare
Veritude
01.2009 - 01.2010
Registrar
Boston Renaissance Charter Public School
01.1998 - Current
Bachelor of Arts - Business Management
Curry College
- Licensed Massachusetts Real Estate Agent - 2017
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