Andrea Palmer
Lakewood ,CA
Summary
Seeking to utilize the experience gained during 16 years of experience as both a Lead Veteran Service Assistant, Intake Specialist, and Employment Specialist. Highly experienced in coordination of events, preparation of reports and presentations, facilitating training, audits, and maintaining a high level of confidentiality. Possessing professional experience using Excel, Microsoft word/office, PowerPoint, Publisher, and Outlook.
Overview
19
19
years of professional experience
Work History
Employment Specialist
U.S. VETS
Inglewood
01.2007 - Current
- Implemented flow charts to track monthly and weekly program success for the use of upper management meetings. (Reports, Charts, Orientation, and Community service assistance tracking. Using excel spread sheets.)
- Created new intake policy to ensure all incoming clients and employers are well versed on rules and regulations and customer service goals.
- Maintain employee/client files that include the ability to track the employee's/client performance throughout their duration with the company. Answer and direct phone calls, organize/schedule appointments and employee schedules, plan and administer meetings and training if necessary.
- Preparation of regularly scheduled reports, developed and maintained filling systems, order supplies, maintain, and follow up with company contact list.
- Preparation for external audits conducted by both external and internal auditors.
- Maintains a system of development that allows for timely and accurate documentation of client files that is readily available for audit purposes.
- Working extensively with Case Management team to ensure client productivity and correct any deficiencies in cohesive treatment plans for current clients.
- Has participated in multiple CARF re-accreditation audits for the site.
- Updates weekly in coordinators meetings of program progress.
- Ensures admission of intake and discharge function or program are completed according to program policy.
- Submits/ensures submission of progress reports for grantees on behalf of the organization prior to the due date requested by organization.
- Organized job fairs and other recruitment events to match qualified candidates with potential employers.
- Maintained contact with employers regarding hiring needs, labor law requirements, wage information.
Education
Southwest College
07.2025
Administrative Justice -
El Camino Compton College
Compton, CA07.2025
M.S.T. - Mental Health Training
U.S. VETS
Long BeachCrisis Intervention Training -
West Coast College
Cerritos Community College
References
- Dawnita Montgomery, Former Supervisor, 562-787-5317
- Renee Ceballos, Former Supervisor, 562-706-9789
Personal Information
Title: Seeking to utilize the experience gained during 16 years of experience as both a Lead Veteran Service Assistant, Intake Specialist, and Employment Specialist. Highly experienced in coordination of events, preparation of reports and presentations, facilitating training, audits, and maintaining a high level of confidentiality. Possessing professional experience using Excel, Microsoft word/office, PowerPoint, Publisher, and Outlook.
Personal Qualifications
- Dependable, Motivated, and task oriented.
- Driven, able to meet and exceed deadlines.
- Punctual, able to work independently as well as a team player.
- Client-focused: comfortable and effective in representing employer to customer base.
- Ability to Supervise and Manage while running a productive operation.
Timeline
Employment Specialist
U.S. VETS
01.2007 - Current
Southwest College
Administrative Justice -
El Camino Compton College
M.S.T. - Mental Health Training
U.S. VETS
Crisis Intervention Training -
West Coast College
Cerritos Community College