ANDREA PALMIERI
Plantation,FL
Summary
Reliable and compassionate professional with experience in healthcare administration, medical billing and coding, and office operations. Licensed EMT with CPR certification and volunteer firefighter experience. Strong background in customer service, records management, and administrative support. Seeking a position in a medical office or childcare environment where strong organizational and safety skills can support patients, families, and staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store
Plantation, FL
12.2025 - Current
- Supervise daily store operations and assist with staff coordination.
- Support customers with shipping, packaging, printing, and business services.
- Process transactions and maintain accurate documentation and records.
- Assist with staff training and maintain efficient workflow.
- Resolve customer concerns and maintain strong service standards.
Volunteer Firefighter
Plantation Fire Rescue
01.2024 - Current
- Respond to emergency calls and assist with fire suppression and medical response.
- Support patient care during emergency incidents.
- Maintain equipment and participate in ongoing safety training.
Medical Billing & Coding Specialist
Medical Offices
01.2022 - 01.2023
- Processed medical billing codes and insurance claims.
- Verified insurance information and patient records.
- Posted insurance payments and reconciled accounts receivable.
Administrative & Accounting Support
Various Offices
01.2015 - 01.2022
- Managed billing, financial records, and accounts receivable.
- Maintained spreadsheets and completed data entry tasks.
- Assisted with scheduling, office operations, and customer communication.
Education
High School Diploma - undefined
J.P. Taravella High School
College Coursework - Nursing Studies
Skills
- Assisted in processing medical claims accurately and efficiently Supported coding of diagnoses and procedures to ensure compliance with regulations Collaborated with healthcare providers to resolve billing discrepancies
- Assisted in verifying insurance coverage for clients Supported claims processing by gathering necessary documentation Facilitated communication between clients and insurance providers
- Assisted in maintaining patient records through accurate data entry Supported healthcare teams by organizing and updating patient information Contributed to efficient data management practices within the office
- Assisted customers with inquiries and issues to enhance satisfaction Supported office operations by managing schedules and organizing files Collaborated with team members to streamline administrative processes
- Processed accounts receivable transactions accurately Assisted in posting payments to customer accounts Supported reconciliation of outstanding invoices
- Assisted in organizing schedules for team meetings and project deadlines Coordinated logistics for events and appointments Supported team members in managing their time effectively
- Administered CPR and emergency response techniques to assist individuals in distress Supported emergency teams in executing response protocols effectively Provided first aid and care to ensure safety and well-being of affected individuals
- Assisted teams in utilizing Microsoft Excel and Office systems for data management and reporting Supported colleagues in troubleshooting software issues to enhance productivity Contributed to the organization of documents and spreadsheets for efficient access
- Assisted teams in achieving project goals through effective collaboration and communication Supported staff by providing resources and guidance to enhance performance Facilitated team meetings to address challenges and promote solutions
Certification
- EMT License
- CPR Certification (American Heart Association)
- Certified Nursing Assistant (CNA)
- Notary Public – State of Florida
Timeline
Assistant Manager
The UPS Store
12.2025 - Current
Volunteer Firefighter
Plantation Fire Rescue
01.2024 - Current
Medical Billing & Coding Specialist
Medical Offices
01.2022 - 01.2023
Administrative & Accounting Support
Various Offices
01.2015 - 01.2022
High School Diploma - undefined
J.P. Taravella High School