Andrea Pappas
Saratoga Springs,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in dried floral industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Volunteer
Tabitha's Way Food Pantry
Saratoga Springs, UT
06.2024 - Current
- Offered support and assistance to community members.
Customer Service Manager
IndyBrands/Dried Decor
Saratoga Springs, UT
5/1/2012 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Order Analyst
Wavelink
South Jordan , UT
06.2005 - 08.2011
- Analyzed customer orders to ensure accuracy and completeness of information.
- Identified discrepancies in order documents, communicated with customers to resolve issues, and updated records accordingly.
- Processed customer orders from entry to completion using internal software systems.
- Provided technical support to customers regarding their orders.
Education
High School Diploma -
Jordan High School
Sandy, UT06-1988
Skills
- Community Engagement
- Computer Skills
- Food Distribution
- Data Entry
- Answering Phones
- Telephone Etiquette
- Professional Appearance
- Adaptability and Dependability
- Attention to Detail
- Community Service
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Excellent Communication
- Active Listening
Affiliations
- Nature Lover
- Hiking
- Kayaking
- Camping
- Traveling
References
References available upon request.
Timeline
Volunteer
Tabitha's Way Food Pantry
06.2024 - Current
Order Analyst
Wavelink
06.2005 - 08.2011
Customer Service Manager
IndyBrands/Dried Decor
5/1/2012 - Current
High School Diploma -
Jordan High School