andrea pardo
Gilbert,AZ
Summary
Dynamic team leader with proven experience in training and mentoring staff. Demonstrated ability to elevate customer satisfaction through effective supervision and problem-solving. Committed to fostering a collaborative work environment to drive store performance.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
12.2025 - Current
- Crafted high-quality beverages while adhering to standardized recipes and presentation guidelines.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
- Trained new baristas on beverage preparation techniques and store operations for improved efficiency.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow and improve overall store performance.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Team Leader
Harkins Theaters
11.2022 - Current
- Supervised team operations to ensure optimal performance and service quality.
- Trained and mentored new staff on operational procedures and customer engagement strategies.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Sales Associate
BoxLunch
10.2025 - 01.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve visual appeal.
- Processed transactions accurately using POS systems, ensuring efficient customer service.
- Collaborated with team members to achieve store goals and maintain high standards of service.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Highland Highschool
Gilbert, AZNo Degree - Motion Picture And TV Production
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Staff training
- Conflict resolution
- Cash handling
- Opening and closing duties
- Safe food handling
- Menu memorization
- POS system operation
Timeline
Barista
Starbucks
12.2025 - Current
Sales Associate
BoxLunch
10.2025 - 01.2026
Team Leader
Harkins Theaters
11.2022 - Current
High School Diploma -
Highland Highschool
No Degree - Motion Picture And TV Production
Maricopa Community Colleges, Scottsdale Community College