Andrea Pena
Katy,TX
Summary
Experienced in delivering exceptional customer service, consistently surpassing customer expectations through effective inquiry resolution, issue resolution, and positive relationship cultivation. Demonstrates a proven track record of success and unwavering dedication to delivering outstanding service at all times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Pampa Grill & Bar
05.2023 - Current
- Eciently managed large sections, balancing multiple tasks to provide prompt and attentive service
- Demonstrated exceptional customer service skills by ensuring guest satisfaction throughout dining experience
- Maintained knowledge of menu items, ingredients, and preparation methods to answer customer inquiries
English Teacher
The British English Academy
01.2022 - 07.2022
- Developed and implemented engaging lesson plans to enhance student comprehension and participation
- Collaborated with colleagues to create a positive and inclusive classroom environment for all students
Receptionist
Cantabria Inversiones C.A.
02.2019 - 05.2019
- Procient in cash handling and POS systems, accurately processing transactions daily
- Maintained cleanliness and organization of cashier station, ensuring ecient service delivery
- Procient in managing phone calls, scheduling appointments, and greeting clients with professionalism
Education
Translation And Interpretation A.A.S - Business
Houston Community College
Houston, TXHigh School Degree -
L.B Mercedes De Perez Freites
Nueva Barcelona, Venezuela07.2018
Skills
- Spanish
- English
Certification
English Specialization
Personal Information
- Date of Birth: 05/24/01
- Nationality: Venezuelan
Timeline
Server
Pampa Grill & Bar
05.2023 - Current
English Teacher
The British English Academy
01.2022 - 07.2022
Receptionist
Cantabria Inversiones C.A.
02.2019 - 05.2019
Translation And Interpretation A.A.S - Business
Houston Community College
High School Degree -
L.B Mercedes De Perez Freites
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