Summary
Overview
Work History
Education
Skills
Timeline
Dr. Smiths dental office | 01/1998 - 12/1999
Representative | NC House | 01/1995
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Andrea Penny

Newport,NC

Summary

Professional with experience in hospitality management. Proven ability to enhance customer satisfaction and ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable with changing needs. Skilled in staff training, inventory control, and resolving conflicts, known for reliability and leadership.

Overview

13
13
years of professional experience

Work History

Assistant Bar Manager

Monkey Bar & Grill
03.2022 - 06.2025
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.

Assistant Manager

Beach Tavern
12.2013 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

IHOP
01.2012 - 01.2013
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.

Education

Bachelor of Science - Psychology

Argosy University
Phoenix
05-2017

Associate of Arts - Arts

Coastal Carolina Community College
Jacksonville, NC
06-2003

Skills

  • Health and safety
  • Beverage making
  • Training staff
  • Product presentation

Timeline

Assistant Bar Manager

Monkey Bar & Grill
03.2022 - 06.2025

Assistant Manager

Beach Tavern
12.2013 - 10.2018

Assistant Manager

IHOP
01.2012 - 01.2013

Bachelor of Science - Psychology

Argosy University

Associate of Arts - Arts

Coastal Carolina Community College

Dr. Smiths dental office | 01/1998 - 12/1999

Completed internship at dentist office

Representative | NC House | 01/1995

I was a paige for the House of Representative's in Raleigh, NC 

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