Andrea Perez
Cooper City,,FL
Summary
Results-driven professional with a proven track in leadership, operations management, and customer service. Recognized for strong decision-making, interpersonal communication, and problem-solving skills that contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Managing Director
Huntington Learning Center
Pembroke Pines, FL
03.2023 - Current
- Lead strategic planning initiatives to enhance service offerings and increase enrollment.
- Implement policy improvements to elevate academic performance and customer satisfaction.
- Drive business growth through relationship-building and community engagement.
Sales Agent
Insurance Pipeline
Fort Lauderdale, FL
07.2022 - 03.2023
- Utilized consultative sales techniques to identify customer needs and recommend optimal insurance solutions.
- Built and maintained strong client relationships to drive retention and policyholder satisfaction.
- Stayed informed on insurance regulations and product offerings to deliver accurate advice.
Store Manager
Goji Juicery and Kitchen
Cooper City, FL
12.2021 - 07.2022
- Supervised staff operations and ensured compliance with health and safety standards.
- Managed inventory, scheduling, and vendor relations to optimize store efficiency.
- Increased customer loyalty through excellent service and quality assurance.
Customer Service Supervisor
Chewy
Hollywood, FL
06.2020 - 12.2021
- Led customer service team to resolve inquiries and complaints with professionalism and efficiency.
- Analyzed feedback trends to develop training materials and improve service protocols.
Education
EAP Program -
Broward College
Pembroke Pines, FL04.2020
Skills
- Leadership & Team Development
- Strategic Planning & Execution
- Customer Experience Optimization
- Sales & Negotiation
- Policy Development & Compliance
- Bilingual Communication (English/Spanish)
Certification
- Florida Health Agent License
- ServSafe Certification
Timeline
Managing Director
Huntington Learning Center
03.2023 - Current
Sales Agent
Insurance Pipeline
07.2022 - 03.2023
Store Manager
Goji Juicery and Kitchen
12.2021 - 07.2022
Customer Service Supervisor
Chewy
06.2020 - 12.2021
EAP Program -
Broward College
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