Noeline Akpudo
Amazon
Houston,TX
Summary
Operations leader with 5+ years of experience leading last-mile logistics operations within Amazon Logistics. Experienced across transportation, Load Out, Return to Station (RTS), package flow, fleet compliance, labor planning, and delivery execution at three Amazon Delivery Stations. Partnered with more than 16 independent Delivery Service Partners (DSPs) to improve safety, operational performance, and customer delivery outcomes through coaching, performance reviews, and continuous improvement initiatives. Entrepreneur and owner of a short-term rental business with experience in business operations, financial management, vendor management, and customer service.
1
Language
5
years of professional experience
Work History
Founder & Managing Director
1 Year- Founded and operate a real estate and hospitality business managing short-term rental and residential rental properties, overseeing business strategy, financial performance, operations, and customer experience.
- Built the short-term rental business from launch to Airbnb Superhost status within the first year, maintaining a 4.91 overall rating, 99% response rate, 0% cancellation rate, 23 guest reviews, and 43 completed stays (165 nights hosted).
- Scaled monthly short-term rental revenue to nearly $8,000 through pricing optimization, operational efficiency, and a customer-focused hospitality model while maintaining an additional residential rental portfolio generating recurring monthly income.
- Designed and implemented standardized operating procedures (SOPs) for guest communication, turnovers, quality inspections, maintenance coordination, vendor management, and emergency response, creating scalable systems that improved consistency and operational efficiency.
- Manage relationships with third-party vendors, including cleaners, contractors, locksmiths, landscapers, and maintenance providers, ensuring high-quality service delivery, cost control, and timely issue resolution.
- Monitor business performance through budgeting, expense management, operational reporting, and data analysis to improve profitability, occupancy, customer satisfaction, and long-term business growth.
Area Manager L5 Transportation Operations
5 Years 4 Months- Lead daily last-mile operations across Outbound Transportation (OTR), Return-to-Station (RTS), Prime Free Same Day (PFSD), Same-Day Delivery (SSD), Sunrise, and Cycle 1, developing end-to-end expertise across Amazon's last-mile delivery network.
- Supported operations across three Amazon Delivery Stations, partnering with 16+ independent Delivery Service Partners (DSPs) throughout my career and currently overseeing transportation operations supporting 8 DSP businesses.
- Lead teams of 75+ associates and Process Assistants, managing labor planning, operational execution, leadership development, and customer-focused operations in a high-volume environment.
- Partner with DSP owners, Business Coaches, Driver Trainers, and Operations Managers to conduct Delivery Performance Reviews (DPRs), DSP Roundtables, and operational coaching, driving improvements in safety, delivery quality, fleet compliance, and overall DSP scorecard performance.
- Oversee fleet management by driving vehicle readiness, Netradyne compliance, Driver Vehicle Inspection Checklist (DVIC) completion, Vehicle Safety Assessments (VSA), and driver safety initiatives to strengthen fleet performance and operational compliance.
- Own key transportation metrics, including On-Time Dispatch (98–100%), Return-to-Station (RTS), Package Not on Van (PNOV), safety, and delivery quality, using operational data and root cause analysis to drive performance improvements across multiple DSPs.
- Led on-road monitoring and real-time operational coaching to maintain RTS returns below 250 packages while processing 60,000+ daily package volume, partnering closely with DSP dispatchers to proactively resolve delivery issues and improve customer outcomes.
- Lead on-road incident investigations in partnership with DSP leadership, Safety, and Loss Prevention, identifying root causes, implementing corrective actions, and strengthening driver safety and operational compliance.
Education
MBA- Business Administration - Information Technology Management
GPA: 3.3GPA
BBA- Business Administration - Information Technology Management
- Merrill Family Scholarship Foundation SUNY Delhi
- Phi Eta Sigma National Honor Society SUNY Delhi
- CADI Scholarship SUNY Delhi
- GPA: 3.7TGPA
Skills
Last-Mile Transportation Operations
Delivery Service Partner (DSP) Management
Operations & Logistics Management
Fleet Management & Compliance
Labor Planning & Workforce Management
Leadership & Team Development
Operational Performance & KPI Management
Process Improvement & SOP Development
Vendor & Business Partner Management
Safety & Regulatory Compliance
Financial & Budget Management
Customer Experience & Hospitality Operations
Root Cause Analysis & Problem Solving
Cross-Functional Leadership
Languages
English
Native or Bilingual
Timeline
Founder & Managing Director
LPBC Holdings LLC
08.2025 - Current
Area Manager L5 Transportation Operations
Amazon
04.2021 - Current
State University of New York at Delhi
BBA- Business Administration from Information Technology Management
Park University
MBA- Business Administration from Information Technology Management