Andrea Petersen
Summary
Customer-focused professional with nearly 30 years of experience providing exceptional client service, coordinating complex operations, and communicating technical information with clarity and empathy. Currently completing a Bachelor of Science in Genetics, Cell and Developmental Biology at Arizona State University (4.0 GPA). Known for strong organizational skills, attention to detail, regulatory compliance, and building trust with customers, students, and healthcare professionals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Teaching Assistant, School of Molecular Sciences
Arizona State University, ASU
Tempe, AZ
01.2026 - Current
- Guided students through chemistry and biochemistry experiments, emphasizing safety and equipment handling.
- Evaluated student laboratory reports and exams, returning graded materials within 48 to 72 hours.
- Tested new experiments prior to student introduction, contributing to improved student comprehension and engagement.
- Hosted weekly office hours to clarify lecture materials and support struggling students, fostering a collaborative learning environment.
- Coordinated chemistry stockroom to prepare reagents and set up experiments, ensuring smooth execution of laboratory activities.
- Facilitated classroom discussions and supported student engagement activities.
Social Media Manager
Eight Diving
DesMoines, Washington
04.2024 - Current
- Create and schedule engaging social media content across Instagram and Facebook
- Promote dive classes, retail sales, and special events through targeted social campaigns
- Increase audience engagement through educational posts, polls, quizzes, and interactive content
- Developed weekly marketing campaigns to promote dive training, equipment, marine life, and community events, enhancing brand visibility
- Collaborated with instructors and staff to create authentic educational and community-focused content, fostering community connections
- Maintain consistent brand voice and visual identity across digital platforms
- Monitored social media analytics and adjusted content strategy, resulting in improved audience engagement and reach
Customer Service Representative
National Bank of Arizona
Sierra Vista, Arizona
05.2024 - 08.2025
- Resolved client complaints and concerns—both in-person and over the phone—related to account servicing, digital platform access, or fraud, improving customer trust and retention.
- Identified and maximized cross-sell opportunities by assessing client needs, enhancing customer experience and increasing product engagement.
- Product Knowledge: Educate customers on checking accounts, savings, CDs, and credit cards.
- Processed deposits, withdrawals, wire transfers, check orders, and loan payments accurately, ensuring balanced records and client satisfaction.
- Compliance & Security: Adhere to strict banking laws, compliance regulations, and internal security procedures
Business Manager
Eight Diving
DesMoines, Washington
12.2017 - 12.2021
- Managed daily business functions, ensuring seamless operations across sales, customer service, scheduling, payroll, bookkeeping, and inventory management
- Led the development and day-to-day operations of a scuba diving retail and training business from initial startup through ongoing operations
- Developed and implemented standard operating procedures (SOPs) to improve operational consistency, organization, and workflow efficiency
- Oversaw accounting and financial recordkeeping activities in coordination with external accounting professionals for year-end tax preparation
- Managed social media content and marketing campaigns to drive customer engagement and promote business growth
- Built and maintained strong relationships with customers, instructors, local businesses, and community partners
- Exercised independent judgment and problem-solving abilities in fast-paced operational and customer service environments
Owner/Dive Operations Coordinator
Ocean Quest Dive Charters
DesMoines, Washington
08.2012 - 04.2019
- Managed daily operations of scuba diving business, optimizing charter scheduling, enhancing customer relations, and leading marketing and community outreach efforts
- Coordinated recreational and technical dive charters, overseeing logistics and diver support to ensure operational readiness and safety
- Coordinate with instructors, crew members, and customers to facilitate organized and efficient dive operations
- Support safe and efficient vessel and dive operations through effective communication, organization, and situational awareness
- Ensure high standards of customer service while fostering a welcoming and safety-focused environment
- Develop and maintain strong relationships with local businesses, dive professionals, and community members to support business growth and customer retention
- Created and managed social media campaigns and educational content, promoting engagement and visibility across digital platforms
Personal Banker/Sales and Service Specialist
Bank of America
01.1997 - 01.2012
- Assisted customers with personal banking services, financial products, account management, and lending solutions in a high-volume retail banking environment
- Identified customer needs and recommended suitable banking products and services aligned with individual financial goals
- Generated new business opportunities through targeted customer outreach, referrals, and tailored relationship-building sales strategies
- Built and maintained long-term customer relationships through professional communication, problem resolution, and personalized financial support
- Maintained high customer service standards by efficiently resolving inquiries and concerns to enhance customer satisfaction
- Processed and supported consumer loan and mortgage applications while ensuring compliance with banking policies and documentation requirements
- Supported branch operations including opening procedures, cash handling, operational security, and loss prevention responsibilities
- Demonstrated strong organizational, multitasking, and time management skills while supporting a diverse customer base in fast-paced environments
- Collaborated with team members and branch leadership to support operational goals and customer satisfaction initiatives
Education
Bachelor of Science - Genetics, Cell And Developmental Biology
Arizona State University
Tempe, AZ12-2026
Skills
- Laboratory techniques
- Experimental design
- Data analysis
- Laboratory management
- Curriculum development
- Student engagement and mentoring
- Educational outreach
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- QuickBooks
- Canva
- POS systems
- Social media management tools
Certification
- Global Underwater Explorers-Advanced technical, decompression, cave, and closed-circuit rebreather training emphasizing procedural discipline, safety, and complex systems operation.
Fundamentals Diver (2014)
Fundamentals Technical Pass (2016)
Technical Diver Level 1 (2018)
Cave Diver Level 1 (2017)
Technical Diver Level 2 (2019)
CCR Diver Level 1 – JJ-CCR Rebreather (2019) - State of Arizona Notary Public (2025)
Affiliations
- Project Baseline-Volunteer Documentation Diver
- GUE Seattle-Treasurer
- Baja Arizona Sustainable Agriculture
Accomplishments
- Recipient of underwater photography awards recognizing technical composition and marine imaging
Timeline
Teaching Assistant, School of Molecular Sciences
Arizona State University, ASU
01.2026 - Current
Customer Service Representative
National Bank of Arizona
05.2024 - 08.2025
Social Media Manager
Eight Diving
04.2024 - Current
Business Manager
Eight Diving
12.2017 - 12.2021
Owner/Dive Operations Coordinator
Ocean Quest Dive Charters
08.2012 - 04.2019
Personal Banker/Sales and Service Specialist
Bank of America
01.1997 - 01.2012
Bachelor of Science - Genetics, Cell And Developmental Biology
Arizona State University