Andrea Pickens
St Louis,MO
Summary
Passionate and dedicated dental assistant with a strong commitment to dentistry and making a positive impact on others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PCT/ Receptionist
Biolife Plasma Services : Takeda
01.2023 - Current
- Greeting all donors or potential donors that enter facility
- Accessing donors donation records and profiles for scheduling and spot dropping donor appointments
- Processing donors through Biolife standards of screening and donating process
- Assuring accuracy on donor screenings for proper donation with Biolife
- Returning phone calls and providing answers and solutions to donors problems and emails
- Training all new employees to be efficient and knowledgeable on donor screening and entry processing in the medical history department per Biolife standards and regulations
- Maintaining a clean lobby and waiting area while directing the direction of upcoming and ongoing donor appointments.
PATIENT SERVER
PARK MEADOWS SENIOR COMMUNITY
01.2019 - Current
- PROVIDING CUSTOMER SERVICE
- SERVING GUESTS IN SENIOR COMMUNITY
- TAKING GUESTS ORDERS, DELIVERING FOOD TO GUESTS
- CLEANING AND MAINTAINING DINER AREA.
Technical Support
Biolife Plasma Services : Takeda
01.2020 - 01.2023
- Removing all trash and bio from operating rooms
- Wiping and sterilization of the entire operating room
- Replacing trash linings
- Sanitation of floors
- Maintaining clear walkway of operating floor.
Customer Service Representative
Direct TV
09.2014 - 02.2019
- Responded to customer requests for products, services, and company information.
- Provided accurate information about products and prices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Demonstrated product features and benefits for customers needs.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
BARISTA
STARBUCKS WASHINGTON UNIVERSITY SCHOOL OF MEDICINE
01.2012 - 01.2017
- PROVIDING CUSTOMER SERVICE
- OPENING AND PREPARING CAFE FOR WORKDAY
- GREETING GUESTS
- PREPARING CAFE ORDERS TO GUESTS LIKING
- MAINTAINING INVENTORY, MAINTAINING A SAFE CLEAN CAFE.
CASHIER, BARISTA, TEAM LEAD
PANERA BREAD CO
01.2009 - 01.2012
- PROVIDING OUTSTANDING CUSTOMER SERVICE
- Opening store and cafe for morning shift, managing a full staff team
- Responsible for training, stocking, inventory and maintaining adequate drive times for carside service
- Money handling, money drops, cashiering
- Underseeing general manager.
Education
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Skills
- Data Entry
- Office management
- File Management
- Document management
- Telephone skills
- Organization skills
- Office Administration
- Scheduling appointments
- Time Management
- Multi-Line Telephone Systems
- Inventory Control
- Market understanding
- Customer Service
- Brand Marketing
- Sales Tracking
- Sales Targeting
- Goal Setting and Achievement
- Good Telephone Etiquette
- Friendly, Positive Attitude
- Computer Skills
- Attention to Detail
Personal Information
Title: DA, CPR Certified, Dental Assistant Training, Dental Assisting Diploma, (2020), Clinical & Computer Skills, Coronal Polishing, Dental Radiographs, Bleach Tray Fabrication & Temporary Crown Fabrications, Instrument Sterilization, Operatory Preparation, Model Casting, Fluoride & Sealant Applications, Exposure to Dentrix
Certification
Dental assistant certification
Timeline
PCT/ Receptionist
Biolife Plasma Services : Takeda
01.2023 - Current
Technical Support
Biolife Plasma Services : Takeda
01.2020 - 01.2023
PATIENT SERVER
PARK MEADOWS SENIOR COMMUNITY
01.2019 - Current
Customer Service Representative
Direct TV
09.2014 - 02.2019
BARISTA
STARBUCKS WASHINGTON UNIVERSITY SCHOOL OF MEDICINE
01.2012 - 01.2017
CASHIER, BARISTA, TEAM LEAD
PANERA BREAD CO
01.2009 - 01.2012
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