Evelyn Juarez-Gonzalez
Rockford,IL
Summary
I am very passionate when it comes to completing my achievements. I like to help others out, as I believe if you do good, good will come to you. I love working in the medical field as it allows me to help others who need my help. Nothing compares to the satisfactory feeling after seeing someone doing better after I've been able to care for them. I strongly believe in teamwork, everything works better when you work with people you know you can count on.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PCT
Swedish American- Observation Unit
Rockford, IL
08.2021 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Document patient intake and dietary requirements and assisted with feeding
- Responded to patient needs-assessment requests to identify course of treatment
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Clean and sterilize equipment to reduce risk of patient infection and contamination
- Perform trained skills, and procedures specific to the department for patients, including EKG, glucose readings and /or monitoring
- Prepare patients rooms for coming admissions , checking supply availability and laying out instruments
- Facilitate activities of daily living, including personal hygiene management, feeding and ambulation
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Facilitate group programs, for patient learning
- Promoted patient satisfaction by motivating patients to attend to groups
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Restocking all supplies that are necessary
Dietary Aide/ Cook
Fairhaven Christian Retirement Center
Rockford, IL
04.2017 - 09.2022
- Set over tables before residents arrived to maintain efficiency of meal services
- Assisted with meal prep for up to the three daily meals, following strict sanitation and food handling guidelines
- Use dishwasher to wash plates, cups, utensils, serving tools and cooking equipment
- Cleaned up tables and floors in after each meal in order to keep things clean and organized
- Select foods appropriate for individual patients dietary needs
- Contribute to operation of clean, friendly and well maintained dining room
- Making meals back in the serving line, in a timely manner
- Restocking all that is necessary
- Preparing meals for the residents, guest and staff
PCT
Swedish American- Center for Mental Health
Rockford, IL
10.2019 - 10.2021
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Document patient intake and dietary requirements and assisted with feeding
- Responded to patient needs-assessment requests to identify course of treatment
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Clean and sterilize equipment to reduce risk of patient infection and contamination
- Perform trained skills, and procedures specific to the department for patients, including EKG, glucose readings and /or monitoring
- Prepare patients rooms for coming admissions , checking supply availability and laying out instruments
- Facilitate activities of daily living, including personal hygiene management, feeding and ambulation
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Facilitate group programs, for patient learning
CNA
Alpine Fireside Health Center
Rockford, IL
07.2018 - 09.2019
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Cleaned and sterilized shower rooms and lift equipment to reduce risk of patient infection and contamination
- Collected stool samples to complete Hemoccult tests for patient, checking for changes that indicated potentially dangerous conditions
- Used mobility devices and lift equipment to carefully and transport patients
- Played games, including puzzles and crosswords with patients on daily basis to boost mood, improve memory and provide light entertainment
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Documented patient intake and dietary requirements and assisted with feeding
CNA
Fairhaven Christian Retirement Center
Rockford, IL
06.2018 - 07.2018
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Cleaned and sterilized catheter equipment to reduce risk of patient infection and contamination
- Prepared residents rooms for procedures, checking supply availability and laying out instruments
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Used mobility devices and lift equipment to carefully and transport patients
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented patient intake and dietary requirements and assisted with feeding
Education
High School Diploma -
Auburn High School
Rockford, IL05.2019
undefined
Rock Valley College
Skills
- Resilient in high-stress environments
- Patient communication
- Analytics and problem resolution
- Team oversight
- Fluent in two languages
- Mentoring and training
- Decision making
- Dependability
- Excellent problem solving skills
- Customer needs assessment
- Effective task prioritization
- Oral and written communications
- Peer relationships
- Proficient in conflict management
- Interpersonal
- Vital signs monitoring
- Blood glucose testing
- Basic life support
- CPR certification
- Patient observation
- Active listening
- Service excellence
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Appointment coordination
- Paperwork processing
- Appointment scheduling
- Documentation
- Data collection
- Microsoft PowerPoint
- Microsoft Office Suite
- Staff training
- De-escalation techniques
- Clerical support
- Quality control
- Customer education
- Research
- Spreadsheet management
- Staff education and training
- Proofreading
- Proficient bilingual communication
- Bilingual translation
- Customer service expertise
- Document formatting
- Maintaining records
Certification
- NCPCT - Patient Care Technician
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PCT
Swedish American- Observation Unit
08.2021 - Current
PCT
Swedish American- Center for Mental Health
10.2019 - 10.2021
CNA
Alpine Fireside Health Center
07.2018 - 09.2019
CNA
Fairhaven Christian Retirement Center
06.2018 - 07.2018
Dietary Aide/ Cook
Fairhaven Christian Retirement Center
04.2017 - 09.2022
undefined
Rock Valley College
High School Diploma -
Auburn High School