Andrea Pickett
Mobile,AL
Summary
Results-driven medical receptionist with 12+ years of experience in providing exceptional customer service, managing high-volume phone calls, and ensuring compliance with HIPAA regulations. Proven track record of increasing recovery rates and improving customer satisfaction. Skilled in administrative tasks, medical records management, and store management. Proficient in Microsoft Office and EMR systems. Possesses a strong background in customer service, with certifications in medical terminology and HIPAA. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent/Claims Processor
The Orthopaedic Group, PC
Mobile, AL
03.2025 - Current
- Developed tailored insurance solutions for diverse client needs.
- Conducted thorough policy reviews to ensure compliance and coverage adequacy.
- Educated clients on insurance products, enhancing understanding and satisfaction.
- Streamlined claim processing procedures, reducing turnaround time and improving service quality.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.
- Post payment from insurance companies
- Process claims and follow up on payments
Medical Receptionist/Collection Agent
Merchants Adjustment Service
Mobile, AL
07.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Collaborated with other departments to ensure smooth operations and effective communication within
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Negotiated payment arrangements with delinquent customers, resulting in a XX% increase in successful collections
- Utilized automated dialing systems to efficiently make outbound calls and maximize daily call volume
- Adhered to all applicable laws and regulations governing debt collection practices, ensuring compliance at all times
- Developed strong relationships with customers by providing empathetic and professional assistance during the collection process
- Maintained accurate records of all communication activities and updated account information as necessary
- Assisted team members by sharing best practices for effective negotiation strategies and overcoming objections from debtors
- Analyzed credit reports and financial statements to assess debtor's ability to pay outstanding debts
- Demonstrated excellent problem-solving skills when handling difficult situations or challenging debtors
- Maintained a high level of professionalism while dealing with sensitive financial information
Medical Records Specialist/Receptionist
AltaPointe Health
Mobile, AL
09.2023 - 05.2024
- Answer phone
- Direct the call to correct department
- Verify authorization form
- Complete request of records
- Make payment
- Managed patient registration process, ensuring accurate and up-to-date information in electronic health records
- Scheduled appointments for patients, optimizing clinic efficiency and minimizing wait times
- Verified insurance coverage and obtained necessary authorizations for medical procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted physicians with administrative tasks such as preparing medical reports and correspondence
- Managed incoming and outgoing phone calls, addressing inquiries from patients, healthcare providers, and insurance companies
- Performed data entry tasks to update patient demographics, medical history, and billing information
- Maintained inventory of office supplies and placed orders when needed
- Ensured proper maintenance of medical records according to regulatory standards
- Trained new clerical staff members on office procedures and software systems
Store Manager
Rent-A-Center
Atmore, AL
04.2019 - 06.2023
- Managed staff activities
- Managed store and daily cash deposits
- Thrived in a highly challenging customer service environment
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
Store Manager
Hibbett Sports
Mobile, AL
04.2017 - 04.2019
- Managed staff activities
- Managed store and daily cash deposits
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Responsible for staff scheduling
- Tracked sales performance
DTS/Front Desk
Renaissance Riverview Plaza Hotel
Mobile, AL
11.2015 - 05.2017
- Check guest in at front desk and also using mobile arrival. Assist guest with answering the phone for internal and external calls. Making sure all guest enjoy their stay by problem resolution etc.
Parts Sales Representative
Sears
Mobile, AL
02.2015 - 11.2015
- Order parts for appliances and mowers
- Transfer calls to correct department
- Answer questions about price inquiries of parts
- Responsibilities
Education
High School Diploma - undefined
Fairfield Preparatory High School
Some college - Computer Science
Stillman College
Tuscaloosa, ALSkills
- Profit & Loss
- Office experience
- Phone etiquette
- Medical terminology
- Administrative experience
- Medical Collection
- Medical office experience
- Store Management Experience
- Microsoft Excel
- Computer Skills
- Time management
- Organizational skills
- Typing
- Retail Management
- HIPAA
- EMR Systems
- English
- Medical Records
- EMR systems
- Labor Cost Analysis
- Front desk
- Customer service
- Insurance Verification
- Computer Science
- Records Management
- Microsoft Word
- Management
- Phone Etiquette
- Microsoft Office
- Clerical Experience
Certification
Driver's License
Additional Information
- Exceptional communication skills
- Quick learner
- Multi-line phone talent
Timeline
Insurance Agent/Claims Processor
The Orthopaedic Group, PC
03.2025 - Current
Medical Receptionist/Collection Agent
Merchants Adjustment Service
07.2024 - Current
Medical Records Specialist/Receptionist
AltaPointe Health
09.2023 - 05.2024
Store Manager
Rent-A-Center
04.2019 - 06.2023
Store Manager
Hibbett Sports
04.2017 - 04.2019
DTS/Front Desk
Renaissance Riverview Plaza Hotel
11.2015 - 05.2017
Parts Sales Representative
Sears
02.2015 - 11.2015
High School Diploma - undefined
Fairfield Preparatory High School
Some college - Computer Science
Stillman College