Andrea Poku
Germantown,MD
Summary
I'm currently a student at Morgan State University, specializing in Architecture and Environmental Design. I consider myself diligent, trustworthy, and highly motivated, always striving to enhance my skills and knowledge in everything I do. My dedication to continuous improvement fuels my drive to excel in my field and be the best at what I do. My goal in the next 5 years in to graduate with my bachelor's and master's in Architecture and study for the NCARB and become a fully licensed architect.
Overview
7
7
years of professional experience
Work History
Cashier/Retail Shift Leader
Beauty Plus Beauty Supply Store
11.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
Cashier/Retail Customer Service Associate
Walmart
06.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier/Server Trainer
Rita's Italian Ice
04.2017 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Architecture
Morgan State University
Baltimore, MD05.2025
High School Diploma -
Seneca Valley High School
Germantown, MD06.2021
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
- Written and verbal communication
Languages
Twi, Fante
Native or Bilingual
Timeline
Cashier/Retail Shift Leader
Beauty Plus Beauty Supply Store
11.2022 - Current
Cashier/Retail Customer Service Associate
Walmart
06.2020 - 08.2023
Cashier/Server Trainer
Rita's Italian Ice
04.2017 - 08.2021
No Degree - Architecture
Morgan State University
High School Diploma -
Seneca Valley High School
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