Kathleen Stickney
Danville,NH
Overview
2010
2010
years of professional experience
Work History
Receptionist
BMW of Stratham
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier
Home Depot
09.2007 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Personal Sales Assistant
Liberty Mutual Insurance Company
09.1986 - 03.2007
- General office duties such as filing, making appointments, typing Registry/Insurance forms, answering phones, photo copying, faxing and processing income and outgoing mail
- Manage multiple tasks, assisting Service reps and Manager on preparation of various monthly reports and successfully meeting time sensitive deadlines.
- Process new business applications for auto, home, flood and life insurance daily
- Following up as necessary
- Greet customers at the counter in a timely and professional manner
- Process requests from service team on a daily basis
- Proficient in Outlook and Microsoft Word
- Excel knowledge
- Experience with Dictaphone
Education
High school or equivalent -
Veterans Memorial High
Peabody, MASkills
- Customer Service Excellence
- Time management skills
- Oranizational skills
- Computer skills
- Work ethic integrity
- Money handling
- Cash register operation
Timeline
Cashier
Home Depot
09.2007 - 01.2010
Personal Sales Assistant
Liberty Mutual Insurance Company
09.1986 - 03.2007
High school or equivalent -
Veterans Memorial High
Receptionist
BMW of Stratham