MIRIAM MONTELONGO
Texas Health Physician Group
Lake Dallas,TX
1
Language
25
years of professional experience
Detail-oriented Front Office Operations Specialist with extensive experience managing high-volume environments. Expertise in scheduling, customer service, and administrative support drives efficiency in daily operations. Strong communicator and collaborative team player, committed to achieving results and adapting to evolving needs.
Work History
Receptionist
5 Years 11 Months- Scheduled and confirmed appointments.
- Certified translator with in departments
- Understood insurance authorization and billing processes to ensure compliance and accuracy.
- Knowledge of insurance authorization/billing requirements
- Applied organizational skills to manage scheduling and prioritize tasks effectively.
- Utilized various software applications to perform administrative tasks efficiently.
- Knowledge of clinic procedures and regulatory requirements
- Demonstrated a strong work ethic by consistently meeting job responsibilities with professionalism.
- A team player who handles multiple projects simultaneously in a fast-paced environment
- Responsible for performing a variety of general administrative support duties associated with the patient intake process and performing routine duties within the clinic and may work in back office as needed.
- Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answers phone calls and directs them appropriately. Schedules appointments according to office guideline.
- Obtains accurate patient and insurance information, collecting copays and deductible amounts.
- Prepares charts for patient appointments making sure all necessary information is complete.
- Handled all aspects of patient check-out including pricing services, collecting payments, and scheduling follow-up appointments.
- Managed record filing and retrieval while facilitating filing of registration documentation in electronic medical records.
- Confirmed next day appointments and informed patients about required documentation, including details related to time-of-service payment.
Receptionist
5 Months- Handled incoming calls using a multi-line telephone system to assist and direct inquiries. incoming calls using multi-line telephone system.
- Welcomed visitors at the front desk, assessing their needs to provide appropriate assistance., assessed needs and directed to appropriate personnel.
- Scheduled and confirmed appointments.
- Directed patients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Updated and recorded customer or client information, ensuring accurate account maintenance.
- Processed payments and updated accounts to reflect balance changes, facilitating smooth financial transactions.
- Addressed customer concerns by listening actively and providing solutions to issues raised. concerns and issues.
Caregiver
5 Years 2 Months- Exercised patients with limited or no mobility, including individuals with partial or total paralysis.
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.
- Facilitated exercise routines for patients with limited mobility, promoting physical health and independence.
- Provided personal hygiene items directly to customers' homes to ensure their comfort and well-being.
- Laundered clothing and bedding to prevent infection.
- Developed personalized meal plans to align with nutritional needs and preferences.
- Assisted with meal planning to meet nutritional plans.
- Coordinated communication among family and staff to create safe, supportive living environments for clients.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Substitute Secretary
1 Year 3 Months- Streamlined office operations by efficiently routing incoming and outgoing mail.
- Coordinated office calendar with meetings, events, and appointments to prevent overbooking.
- Developed class schedules based on student needs and availability Managed student enrollment and exit processes in CalPads system.
- Processed student course enrollments using PowerSchool system in PowerSchool.
Medical Assistant
3 Years 1 Month- Assisted physicians in examining and treating patients with various ailments.
- Helped physicians examine and treat payments with a wide range of ailments.
- Responded to phone inquiries to provide information, schedule appointments and take down messages.
- Performed routine diagnostic tests to support senior staff in evaluating patient conditions.
Office Assistant
1 Year 3 Months- Coordinated master calendar and team schedules to align customer needs with workload demands.
- Updated accounting systems with expenses and payments to maintain accurate financial records.
- Classified and filed records to streamline information retrieval and enhance organizational efficiency.
Customer Service Representative
1 Year- Updated customer accounts with current personal and purchasing information to ensure accuracy and enhance service delivery.
- Updated accounts with customers' current personal and purchasing information.
- Reviewed and confirmed accuracy of insurance policies for clients.
- Processed payments including credit cards, personal checks, and money orders to facilitate transactions smoothly.
Instructional Assistant
1 Year 10 Months- Facilitated student engagement with subjects by delivering lectures and leading hands-on activities based on teacher's lesson plans.
- Enforced administrative policies to promote a fair and inclusive school environment for all students.
- Observed students during activities and assignments to document their strengths and weaknesses.
- Monitored student performance during activities and assignments to assess strengths and areas for improvement.
Stone Production Assistant
1 Year 6 Months- Consulted with customers to identify needs and recommend suitable products, enhancing customer satisfaction.
- Provided daily administrative support by processing paperwork, appointment requests, and payments in a high-volume granite countertop office.
- Managed inventory in warehouse to ensure accurate stock levels. Invoicing all completed jobs.
Phone Operator
1 Year 8 Months- Monitored automated systems, intervening promptly to assist callers in need.
- Guided customers with incomplete information to suitable listings by suggesting alternatives based on their provided details.
- Calculated and quoted charges while resolving customer billing issues effectively.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Education
Certificate : Medical Assistant
Center for Employment Training
High School Diploma
Skills
Certified translator
Multilingual communication
Customer Service
Customer care
Payment processing
Cash handling
Address customer complaints
Balance billing
Cash management
Customer complaint resolution
Customer service excellence
Organizational skills
Organization skills
Telephone communication
Balance Billing
PROFESSIONAL REFERENCE & PERSONAL REFERENCE
CARDIS CRUZ-SIVILS P.A.
(831)905-5868
CARDIS@ICLOUD.COM
MURIEL ARTIGA FERNANDEZ
(408)605-5164
MURIEL_FERNANDEZ@NMCUSD.ORG
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Texas Health Physician Group
12.2020 - CurrentRead More
Receptionist
Modera Clinic
04.2020 - 09.2020Read More
Substitute Secretary
Monterey County Office of Education
01.2016 - 04.2017Read More
Caregiver
Home Support Services
05.2014 - 07.2019Read More
Medical Assistant
Access Family Health Care
04.2011 - 05.2014Read More
Office Assistant
Shorty's Portable Toilet Rentals
08.2009 - 11.2010Read More
Customer Service Representative
Krahl Insurance Inc
07.2008 - 07.2009Read More
Instructional Assistant
Monterey County Office of Education
09.2007 - 07.2009Read More
Stone Production Assistant
Stonesmith Inc
03.2006 - 09.2007Read More
Phone Operator
Monterey Marriott
03.2002 - 11.2003Read More
Alisal High School
High School Diploma
Read More
Certificate : Medical Assistant
Read More