Vanessa Avalos
Arcadia
Summary
Skilled Physical Therapy Office Manager. Successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Physical Therapy Office Manager
Desoto Memorial Hospital
Arcadia
09.2021 - Current
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
Patient Financial Representative 2
Baptist Health South Florida - Corporate Offices
Miami
01.2021 - 08.2021
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Front Desk Senior Supervisor
South Florida International Orthopaedics P.A
Homestead
01.2007 - 10.2020
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted with referrals and prepared medical records for patients.
- Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Improved operations by working with team members and customers to find workable solutions.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Knowledge in Workers’ Compensation
- EMR
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked claims for errors, corrected issues and mailed out promptly.
- Referral coordinator
Education
High School Diploma -
New Summit School
Jacksonville, FL07.2006
Certificate - Massage Therapy
Acupuncture And Massage College
Miami, FL09.2010
Skills
- Team building and supervision
- Conflict management
- Training and Teaching
- Presentation Skills
- Clear Communication
- Administration and Management
- Medical terminology
- Insurance billing
- Certified Translator
- Imaging authorization
- EMR
- Referral coordinator
- Multi task
- CPR certification
Certification
- Certified Translator (Spanish)
Timeline
Physical Therapy Office Manager
Desoto Memorial Hospital
09.2021 - Current
Patient Financial Representative 2
Baptist Health South Florida - Corporate Offices
01.2021 - 08.2021
Front Desk Senior Supervisor
South Florida International Orthopaedics P.A
01.2007 - 10.2020
High School Diploma -
New Summit School
Certificate - Massage Therapy
Acupuncture And Massage College