KATHIE HANENBERG
Wayne
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Physical Therapy Office Manager
Spectrum Theraputics
Wayne
09.2018 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Nursery Director
Spa 23 Fitness and Lifestyle
Pequannock
11.2004 - 10.2022
- Managed daily operations of the nursery, ensuring a safe environment for children.
- Supervised and trained staff on childcare best practices and safety protocols.
- Coordinated communication between parents and staff regarding children's progress and needs.
- Implemented health and safety standards in compliance with state regulations.
- Ensured that all health, safety and hygiene regulations were met within the nursery environment.
Store Manager
Pier 1 Imports
Riverdale
10.2012 - 05.2018
- Oversaw daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices and sales techniques.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Facilitated team meetings to discuss goals, challenges, and performance improvements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Associates - Communications
Glassboro state college
Skills
- Office administration
- Record management
- Time management
- Adaptability to change
- Customer relations
- Health and safety compliance
- Data entry
- Mail handling
- Staff training
- Bookkeeping
Certification
CPR certified
Languages
English
Timeline
Physical Therapy Office Manager
Spectrum Theraputics
09.2018 - Current
Store Manager
Pier 1 Imports
10.2012 - 05.2018
Nursery Director
Spa 23 Fitness and Lifestyle
11.2004 - 10.2022
Associates - Communications
Glassboro state college