Andrea Portillo
Newburgh
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
World Resorts Casino
Newburgh, NY
06.2025 - 03.2026
- Delivered exceptional guest experiences through effective communication and problem-solving skills.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Trained new staff on customer service protocols and reservation systems.
Manager
Fish & Chikzzz
Newburgh, NY
03.2023 - 05.2025
- Oversaw daily operations to ensure smooth workflow and high-quality service delivery.
- Developed training programs to enhance staff performance and improve customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust strategies for increased profitability.
- Coordinated team schedules to maximize efficiency and coverage during peak hours.
Sales Associate
Walmart
Newburgh, NY
09.2021 - 03.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained organized merchandise displays to enhance shopping experience and drive sales.
- Assisted in inventory management, ensuring stock levels met store demands consistently.
- Trained new associates on store policies, procedures, and effective sales techniques.
- Collaborated with team members to implement promotional strategies that increased product visibility.
Sales Associate
Stewart International Airport
Newburgh, NY
09.2021 - 02.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained organized merchandise displays to enhance shopping experience and drive sales.
- Assisted in inventory management, ensuring stock levels met store demands consistently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
QuickChek
Newburgh, NY
06.2019 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Monitored store cleanliness and product displays to enhance overall shopping experience.
Education
High School Diploma -
Memorial High School
Port Arthur, TX06-2018
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Guest inquiry resolution
- Team building and supervision
- POS terminal operation
- Strong interpersonal skills
- Customer service
- Detail-oriented
- Team player mentality
Certification
- Janitorial Custodial - 2023
- ServSafe - 2018
- Food Handler - 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Agent
World Resorts Casino
06.2025 - 03.2026
Manager
Fish & Chikzzz
03.2023 - 05.2025
Sales Associate
Walmart
09.2021 - 03.2023
Sales Associate
Stewart International Airport
09.2021 - 02.2023
Cashier
QuickChek
06.2019 - 09.2021
High School Diploma -
Memorial High School