Andrea Portocarrero
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Capable server with 4 years of experience serving happy customers and providing a professional and friendly atmosphere for patrons.
Overview
4
4
years of professional experience
Work History
Server
American Social Brickell
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Server
Bird Bowl
02.2022 - 08.2022
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Attended meetings, leading to the adoption of an action plan by the board.
- Maintained a clean and safe work environment, resulting in a reduction in complaints.
Bartender and Server
Hooters
06.2020 - 02.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the bar and equipment.
- Provided customer service and was involved in training 2-3 new staff members each month.
- Performed server maintenance work for a year.
- Offered strong customer service skills, keeping customers satisfied and increasing sale.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Take-Out Server and Hostess
Sushi Sake
08.2019 - 06.2020
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06.2020
Skills
- Spanish
- English
- Bartending
- Communication skills
- Time management
- Restaurant experience
- Host/hostess experience
- Hospitality
- Basic math
- Server Training
Timeline
Server
American Social Brickell
08.2022 - Current
Server
Bird Bowl
02.2022 - 08.2022
Bartender and Server
Hooters
06.2020 - 02.2022
Take-Out Server and Hostess
Sushi Sake
08.2019 - 06.2020
High School Diploma -
Miami Palmetto Senior High School