Andrea Potter
Fort Edward,NY
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Barista
Flight Cafe
Glens Falls, NY
10.2023 - 01.2024
- Operated cash registers to process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Input orders into point of sale system and handled customer payments.
- Collected payments and provided accurate change.
- Supported highest standards of conduct and service to support company reputation.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Adhered to health department regulations concerning sanitation standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Motel Manager
Park Lane Motel
Lake George, NY
05.2021 - 10.2023
- Performed daily cash reconciliations in accordance with established accounting procedures.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Oversaw reservations received from direct calls and provided room availability information.
- Implemented systems for tracking reservations made online or through third-party travel sites.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained inventory levels for supplies needed in the motel operations.
- Responded to and resolved guest issues or complaints.
- Administered new hire paperwork and maintained employee files.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
- Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs and capital expenditures.
Education
High School Diploma -
Hudson Falls High School
Hudson Falls, NY06-2001
Some College (No Degree) - Billing And Coding
Bryant And Stratton
OnlineSkills
- Positive and Professional
- Exceptional Customer Service
- Friendly and Outgoing
Timeline
Barista
Flight Cafe
10.2023 - 01.2024
Motel Manager
Park Lane Motel
05.2021 - 10.2023
High School Diploma -
Hudson Falls High School
Some College (No Degree) - Billing And Coding
Bryant And Stratton
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