Andrea Presler
New Washington,OH
Summary
Promotes aggressive drive toward organizational change through research, process optimization and systems development. Experience communicating with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization.
Overview
16
16
years of professional experience
Work History
AMD Strategy Leader/Casualty Unit Manager
Ohio Mutual Insurance Group
Bucyrus , OH
08.2021 - Current
- Leads and manages a team of Inside and/or Remote Casualty Claim Representatives who are responsible for investigating, evaluating, and resolving liability and/or medical payments claims for both personal lines and commercial lines claims.
- Works directly with VP - Claims on strategic direction and key vendor relationship management of OMIC Auto Material Damage claims.
- Acts as a liaison for process excellence and workflow management between AMD and Casualty teams; leads CX initiatives.
Auto Material Damage Claim Manager
Ohio Mutual Insurance Group
Bucyrus , OH
10.2016 - 08.2021
- Lead and managed a staff of material damage adjusters, mechanical advisors, and Unit Managers. Provided advice and guidance to other units on material damage claims and issues. Was responsible for overall material damage quality and results including total losses, subrogation, and salvage. Lead the process of Continuous Improvement for short and long-term success.
- Conducted classroom and one-on-one training regarding auto material damage aspects of claims handling; educated regarding automobile parts, investigation and inquiry techniques and appropriate questions, negotiating, and performing estimates.
- Negotiated, reviewed, and renewed contracts with outside vendors.
Recovery Manager
Ohio Mutual Insurance Group
Bucyrus , OH
07.2014 - 10.2016
- Led and managed Subrogation Specialists responsible for collecting money from third-party carriers and individuals. Responsible for overall company subrogation quality and results.
- Led and managed Total loss claim representatives, responsible for the settlement of all total loss vehicles
- Managed all vehicle salvage vendors/programs and monitored all salvage recoveries and processes.
Auto Material Damage Unit Manager
Ohio Mutual Insurance Group
Bucyrus , OH
01.2008 - 07.2014
- Selected, developed, and motivated team to successfully achieve team and individual objectives.
- Responsible for associates to have appropriate training, feedback, and tools to be successful in their roles.
- Held Claim Representatives under my direction accountable for accurate and timely handling of their claim files.
- Served as a resource for answering questions about complex claims, appropriate procedures, authorities, and performance feedback.
Education
Bachelor of Science - Insurance Studies
Kent State University
Kent, OH11-2016
Skills
- Data-driven decision-making
- Organizational Development
- Strategic Partnerships
- Continuous Improvement
- Self Motivation
- Teamwork and Collaboration
Community Involvement
Bucyrus YMCA Board Member 2016-2020
Project Inc. Board Member 2018-present
Advisor of Buckeye Stars 4-H Club- 2015-2023
References
References available upon request.
Timeline
AMD Strategy Leader/Casualty Unit Manager
Ohio Mutual Insurance Group
08.2021 - Current
Auto Material Damage Claim Manager
Ohio Mutual Insurance Group
10.2016 - 08.2021
Recovery Manager
Ohio Mutual Insurance Group
07.2014 - 10.2016
Auto Material Damage Unit Manager
Ohio Mutual Insurance Group
01.2008 - 07.2014
Bachelor of Science - Insurance Studies
Kent State University
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