Summary
Overview
Work History
Education
Skills
Community Involvement
References
Timeline
Generic

Andrea Presler

New Washington,OH

Summary

Promotes aggressive drive toward organizational change through research, process optimization and systems development. Experience communicating with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization.

Overview

16
16
years of professional experience

Work History

AMD Strategy Leader/Casualty Unit Manager

Ohio Mutual Insurance Group
Bucyrus , OH
08.2021 - Current
  • Leads and manages a team of Inside and/or Remote Casualty Claim Representatives who are responsible for investigating, evaluating, and resolving liability and/or medical payments claims for both personal lines and commercial lines claims.
  • Works directly with VP - Claims on strategic direction and key vendor relationship management of OMIC Auto Material Damage claims.
  • Acts as a liaison for process excellence and workflow management between AMD and Casualty teams; leads CX initiatives.

Auto Material Damage Claim Manager

Ohio Mutual Insurance Group
Bucyrus , OH
10.2016 - 08.2021
  • Lead and managed a staff of material damage adjusters, mechanical advisors, and Unit Managers. Provided advice and guidance to other units on material damage claims and issues. Was responsible for overall material damage quality and results including total losses, subrogation, and salvage. Lead the process of Continuous Improvement for short and long-term success.
  • Conducted classroom and one-on-one training regarding auto material damage aspects of claims handling; educated regarding automobile parts, investigation and inquiry techniques and appropriate questions, negotiating, and performing estimates.
  • Negotiated, reviewed, and renewed contracts with outside vendors.

Recovery Manager

Ohio Mutual Insurance Group
Bucyrus , OH
07.2014 - 10.2016
  • Led and managed Subrogation Specialists responsible for collecting money from third-party carriers and individuals. Responsible for overall company subrogation quality and results.
  • Led and managed Total loss claim representatives, responsible for the settlement of all total loss vehicles
  • Managed all vehicle salvage vendors/programs and monitored all salvage recoveries and processes.

Auto Material Damage Unit Manager

Ohio Mutual Insurance Group
Bucyrus , OH
01.2008 - 07.2014
  • Selected, developed, and motivated team to successfully achieve team and individual objectives.
  • Responsible for associates to have appropriate training, feedback, and tools to be successful in their roles.
  • Held Claim Representatives under my direction accountable for accurate and timely handling of their claim files.
  • Served as a resource for answering questions about complex claims, appropriate procedures, authorities, and performance feedback.

Education

Bachelor of Science - Insurance Studies

Kent State University
Kent, OH
11-2016

Skills

  • Data-driven decision-making
  • Organizational Development
  • Strategic Partnerships
  • Continuous Improvement
  • Self Motivation
  • Teamwork and Collaboration

Community Involvement

Bucyrus YMCA Board Member 2016-2020

Project Inc. Board Member 2018-present

Advisor of Buckeye Stars 4-H Club- 2015-2023

References

References available upon request.

Timeline

AMD Strategy Leader/Casualty Unit Manager

Ohio Mutual Insurance Group
08.2021 - Current

Auto Material Damage Claim Manager

Ohio Mutual Insurance Group
10.2016 - 08.2021

Recovery Manager

Ohio Mutual Insurance Group
07.2014 - 10.2016

Auto Material Damage Unit Manager

Ohio Mutual Insurance Group
01.2008 - 07.2014

Bachelor of Science - Insurance Studies

Kent State University
Andrea Presler