ANDREA QUIGLEY
Lubbock,TX
Summary
Dependable, enthusiastic, and service-focused professional seeking flight attendant position with Piedmont Airlines, leveraging 10 years of expertise in customer service and hospitality.
Overview
3
3
years of professional experience
Work History
Airport Agent - Ramp and Customer Service
Envoy Air Inc an American Airlines company group
Lubbock, Texas
07.2025 - Current
- Assisted passengers with check-in procedures and baggage claims.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Managed boarding processes to ensure timely departures.
Supervisor, Cross Utilized
Menzies Aviation
Lubbock, Texas
01.2024 - 07.2025
- Ensured adherence to highest possible standards for safe and secure operations.
- Established effective communication channels with various departments to proactively identify and resolve service-related concerns, optimizing service quality.
- Efficiently resolved customer service issues, emphasizing effective problem-solving for positive resolution.
Passenger Service Agent
Menzies Aviation
Lubbock, TX
01.2024 - 05.2024
- Maintained strict adherence to safety policies and procedures by verifying passengers' documentation at check-in.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assistant Manager
Summit House Restaurant
Whitefish, MT
11.2022 - 04.2023
- Ensured compliance with safety regulations and company policies.
- Facilitated positive outcomes by efficiently managing customer service inquiries and resolving complaints.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Bachelor of Arts - General Studies
Harding University
Searcy, AR05.2012
Skills
- Conflict resolution
- Effective communication
- Leadership skills
- Adaptability
- Customer service excellence
- Time management
- Aviation regulations knowledge
- Food safety procedures
Timeline
Airport Agent - Ramp and Customer Service
Envoy Air Inc an American Airlines company group
07.2025 - Current
Supervisor, Cross Utilized
Menzies Aviation
01.2024 - 07.2025
Passenger Service Agent
Menzies Aviation
01.2024 - 05.2024
Assistant Manager
Summit House Restaurant
11.2022 - 04.2023
Bachelor of Arts - General Studies
Harding University