Andrea Ramirez
Sparks,NV
Summary
Hardworking and driven, shows up to work on time. Quick and loves to learn job skills, works well with others and great at customer service.
Overview
14
14
years of professional experience
Work History
Bartender
The Alamo Casino
Sparks, NV
09.2024 - 12.2024
- Made and served drinks to customers at bar and at slots currently playing
- Cleaned up all empty glasses and bottles around casino
- Made players cards for new members
- Did cash drop for slots and blackjack tables
- Counted money from slots and blackjack tables
- Restocked beer fridge and changed beer kegs when needed
- Cleaned and mopped behind bar
Member Service Director
American Swim Academy
Newark, CA
09.2021 - 07.2023
- In charge of customer service issue with members
Completed payroll for all employees - Trained senior staff how to work at the front desk (enrollments, make up classes, minor customer service problems)
- Met with other Member Service Directors from other locations to discuss profit numbers
- In charge of inventory and supply order
Operations Manager
American Swim Academy
Newark, CA
06.2019 - 07.2023
- Interviewed and hired new staff for Swim Instructor position
- Trained new hired staff members how to correctly teach swim lessons using the companies lesson plan
- Ran power point training's for new hires
- Evaluated new staff members and reviewed evaluation after class
Member Service Representative
American Swim Academy
Newark, California
03.2015 - 07.2023
- Greeted members as they entered the school
- Answered questions members had regarding the program and classes
- Enrolled new and current members for current and future lessons
- Booked make up classes for members who missed there regular scheduled class
- Made phone calls for new enrollments
Deck Manager
American Swim Academy
Newark, California
06.2013 - 07.2023
- In charge of safety for members and staff from outside of the pool
- Watched progressions for all members when asked by instructor
- Announced ribbons awarded to members at the end of each class
- Made informational announcements to parents during class
- Provided first aid when needed
Swim Instructor
American Swim Academy
Newark, California
02.2011 - 07.2023
- Taught swim lessons for ages 6 months to adults
- Head Elite class instructor
Cocktail Waitress
The Huddle Bar
Fremont, California
10.2012 - 05.2014
- Took and served drinks to customers sitting at the tables in the bar
- Cleaned up empty glass and bottle around bar
- Washed and cleaned up food table at closing time
Education
High School Diploma -
Irvington High School
Fremont, CA06-2007
Skills
- Hardworking
- Flexible
- Quick learner
- Friendly
Timeline
Bartender
The Alamo Casino
09.2024 - 12.2024
Member Service Director
American Swim Academy
09.2021 - 07.2023
Operations Manager
American Swim Academy
06.2019 - 07.2023
Member Service Representative
American Swim Academy
03.2015 - 07.2023
Deck Manager
American Swim Academy
06.2013 - 07.2023
Cocktail Waitress
The Huddle Bar
10.2012 - 05.2014
Swim Instructor
American Swim Academy
02.2011 - 07.2023
High School Diploma -
Irvington High School