Andrea Randall
Bel Aire
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Results-driven Loan Officer with solid background in consumer lending and sales. Bring strong understanding of banking regulations, underwriting policies, and risk analysis, while delivering top-notch customer service. Possess ability to cultivate relationships with borrowers and lenders alike, helping to secure optimal financing options. Past roles demonstrate consistent success in meeting sales goals and facilitating smooth loan processing procedures.
Overview
10
10
years of professional experience
Work History
Direct Loan Officer Lead
Meritrust Federal Credit Union
Wichita
07.2020 - Current
- Conducted thorough verification of loan application details to maintain compliance and accuracy.
- Earned certification as a financial wellbeing counselor, enhancing ability to provide expert guidance and support.
- Excelled in sales leadership by championing team welfare and achieving high sales results.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Interacted with underwriters, processors and other departments effectively during the processing of a loan application.
Sales Professional
Subaru of Wichita
03.2017 - 07.2020
- Achieved top sales performance consistently by selling 15-20 vehicles per month, driving revenue growth.
- Collected customer data and confirmed documentation compliance for funding purposes.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Prepared presentations and conducted demos of products or services for potential buyers.
Customer Service Manager
State Beauty Supply
05.2015 - 03.2017
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Education
Some College (No Degree) -
Butler Community College
Skills
- Credit assessment
- Sales expertise
- Client relations
- Financial counseling
- Document analysis
- Team Building
- Conflict Resolution
- De-escalation
- Collaboration
Timeline
Direct Loan Officer Lead
Meritrust Federal Credit Union
07.2020 - Current
Sales Professional
Subaru of Wichita
03.2017 - 07.2020
Customer Service Manager
State Beauty Supply
05.2015 - 03.2017
Some College (No Degree) -
Butler Community College