Nicholas Wallace
Little Rock,AR
Summary
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Agent
Russell Honda
12.2019 - Current
- Maintained Silver Status for 5 consecutive years in the Sales Department
- Recognized as Employee of the Month for four consecutive months, demonstrating consistent excellence in performance, reliability, and teamwork.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of vehicles to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Achieved or exceeded company-defined sales quotas.egotiated prices, terms of sales and service agreements.
P&D Driver
Southeastern Freight Lines
06.2015 - 08.2019
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
Local and Line Haul Driver
Central Transportation Services Inc.
12.2014 - 06.2015
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
OTR Driver
Maverick Transportation
05.2014 - 12.2014
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Tax Preparer
Allstar Tax Service
08.2009 - 04.2014
- Analyzed financial records to verify accuracy of tax returns.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Educated clients on tax planning strategies, helping them save money in future years.
- Maintained compliance by adhering to current tax laws and regulations.
Education
CDL - Transportation
America's Driving Force
Conley, GA01.2014
No Degree - Communications
University of Memphis
Memphis, TN12.2011
High School Diploma -
Wooddale High School
Memphis, TN05.2005
Skills
- Sales presentations
- Sales training
- Customer assistance
- Client relations
- Adaptability to change
- Social media marketing
- Sales strategies
- Making offers
- Cold calling
- Key relationship management
- Building rapport
- Contract preparation
Accomplishments
- Achieved Silver Status by completing 25 car sales per month with accuracy and efficiency.
Certification
- CDL Endorsements
Timeline
Sales Agent
Russell Honda
12.2019 - Current
P&D Driver
Southeastern Freight Lines
06.2015 - 08.2019
Local and Line Haul Driver
Central Transportation Services Inc.
12.2014 - 06.2015
OTR Driver
Maverick Transportation
05.2014 - 12.2014
Tax Preparer
Allstar Tax Service
08.2009 - 04.2014
CDL - Transportation
America's Driving Force
No Degree - Communications
University of Memphis
High School Diploma -
Wooddale High School
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